Customer Service Specialist

Mary Murguia

**** *** ****** *** *******, Ca ****8

323-***-**** Home

**********@*****.***

Customer Service Specialist

Relevant Experience

**/**-*/** ****’s Family Day Care Los Angeles, CA

Customer Service/Admin Support

Responsible for answering phones approximately 100 calls per day assisting parents and local child care agencies with questions or concerns about their acct and Child Care Services. Also assisted with payment processing, filing, faxing, copying and data entry of client info onto excel spreadsheets.

12/2005-10/2006 Xerox Corporation Torrance, CA

Corporate Operator/Admin Support

Responsible for answering approx 100 calls per day in a call center environment. Answered customer inquiries regarding products and services. Duties also included: Data Entry, Filing, Faxing, updating weekly reports, scheduled conference rooms for dept meetings and sent out daily correspondence via lotus notes.

09/2003-01/2005 Verizon Long Beach, CA

Operator II

Answered approx 300 calls per day in a call center environment. Responsible for providing customers with 411 directory assistance, directions, movie listings, horoscopes, and weather forecasts as needed.

Qualifications

Typing speed of 40 wpm, Knowledge of Word, Excel, PowerPoint, Lotus Notes, Outlook, Right fax, Copy and Fax Machine.

Education

1995-1999 Gardena High School (HS Diploma Received).

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