Business Analyst/QA

MARY LOMSADZE

*** *** ******* **, ***** MD ****7

Phope: 202-***-****

mailto:*********@*****.***

• Dedicated Senior Systems/Business Analyst with over 8 years experience in information technology with a focus on system/business analysis and IT technical documentation.

• Expertise in requirements analysis, technical research, testing, and documentation related to information systems through the full project lifecycle. Act as conduit between user and development teams to define and implement IT requirement solutions.

• Experienced working with a variety of cross-functional project teams, including IT Project Managers, Business Analysts, IT Solutions development teams, testers, business operations, and external vendors.

• Proficient in a variety of tools, including testing, configuration management, and graphic design applications.

• Able to multi-task and meet tight deadlines, work independently or in a team, with superior verbal and written communication skills. Possess stellar organizational, analytical, and problem-solving skills, with attention to detail.

* IT Problem Solving

* Technical Analysis

* Quality Assurance Testing

* Client Interaction & Communication

• Analyzed, documented, and managed business, user, and system requirements for the project. Produced a range of technical documentation and system workflow diagrams, including proposed application screen mock-ups.

• Participated in team JAD sessions and performed gap analysis to identify new system goals and functionality.

• Performed peer review of technical documentation and created peer review checklist to standardize the review process and create consistent system documentation.

TECHNICAL SKILLS:

MS Office Suite, MS Project, MS SharePoint, MS Visio, MS Info Path, PlanView, RFP for Windows, Lotus Notes, StarTeam, Mortice Kerns Systems (MKS), Test Director, Quality Center version 11.0, Adobe PhotoShop and Acrobat, Robohelp, PageMaker, QuarkXpress, CorelDRAW, NPPES, PECOS, PeopleSoft

OS/Platforms: Windows XP/2007, Linux, Palm, WAP, Oracle, WebLogic, MS Exchange, Lotus Notes

Methodologies: SDLC, RUP, JAD, UAT, UML, CMMI Level 3, 508 Compliance, PII

PROFESSIONAL EXPERIENCE:

SENIOR BUSINESS ANALYST 2011- PRESENT CAREFIRST (STRATEGIC MANAGED CARE INITIATIVES, TOS – TECHNICAL & OPERATIONAL SUPPORT) CANTON, MD

PCMH Project (Patient-Centered Medical Home)

Serve as a liaison between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs. Translate business requirements into functional specifications for the IT organization, manage changes to such specifications, and educate the IT organization on the direction of the business. Gather information about the organization’s work processes and information flows. Document existing process in technical model format in order to evaluate and define new IT solutions and implementation processes. Possess an understanding of technological trends and uses this knowledge to bring solutions to business groups supported to enhance the enterprise’s competitive edge. Have basic knowledge in functions they support. Have knowledge and background of other technologies and tools. Have basic understanding of business, market and industry issues facing a specific business unit or function. Support several simple to moderately complex business processes and Workstreams.

• Proficient in all aspects of business requirements analysis and formal SDLC processes

• Working with minimal guidance in working with various internal teams to gather, elicit and clarify business processes and requirements

• Experience with large projects involving multiple stakeholders spanning multiple company domains

• Experience in a project management/coordination role and can demonstrate leadership skill.

BUSINESS ANALYST 2009- 2011 HEITECH SERVICES INC LANDOVER MD

Web based Application QMIS (Centers for Medicare and Medicaid services)

● Worked with business users of the system to review the possible enhancements and changes in the current system.

● Research and document the business requirements for new system regarding life, health, and annuities.

● Communicated with Consultants and Web Developers, and various other levels of managers across the departments.

● Managed a product release with an extremely short timeline, delivering it to Quality Assurance ahead of schedule.

● Initiated an incident triage process for prescreening incidents that was adopted as a departmental practice, resulting in improved incident resolution times.

● Served as the sole program manager who worked directly with an external customer.

REQUIREMENTS ANALYST

Economic Development Administration (EDA)

TRADE ADJUSTMENT ASSISTANCE for FIRMS System

EDA's TAAF Program helps strengthen the competitiveness of businesses that have been injured by increased imports. The TAAF program is a cost-sharing federal assistance program that pays 50 percent of the costs associated with consultants or industry-specific experts that work to improve the competitiveness of manufacturing and service firms. Accessing financial assistance offered through TAAF begins by contacting one of 11 regional Trade Adjustment Assistance Centers (TAACs). TAAC staff assesses eligibility and prepares an application on the firm's behalf.

• Responsible for gathering business requirements, writing technical specifications, scoping releases, managing development and release cycles, and coordinating releases with other departments such as Marketing and Quality Assurance.

BUSINESS ANALYST

Economic Development Administration (EDA)

Operations Planning and Control System (OPCS)

• Audited Business & functional necessity documents and recognized test scenarios.

• Participated in implementing test-plans and test-cases built on high-leveled and detailed design.

• Broadly done manual testing, constraints verification testings, and the functional testing.

• Involved in the Test Case walkthroughs, assessment meetings.

• Cooperated and performed with development group to resolve the difficulties came across in a test execution.

• Involved in audit meetings and got an initiative to reach QA testing goals.

• Contributed in regular status meetings to state any bugs, problems and risks.

PROGRAM QUALITY LEAD 2008- 2009 Lockheed Martin Information Technology Rockville, MD

Web based applications NRC Contract

• Reviewed requirements for testability and usability, consulted development staff with regards to system functionality

• Performed Manual and Automated testing run and execute Test Cases using TestManager

• Documented and reported defects using ClearQuest.

• Performed Functional, GUI, Regression, System Integration, User Acceptance, Configuration and content testing for web-based e-commerce application and for Site Pilot content management system

• Tested application security features, including session expiry, book marking, passwords and compatibility across multiple browser types and encryption levels

• Developed and updated Test plans, Test Matrixes, Test Scenarios, and Test Cases for all company products

• Conducted variance management by analyzing and verifying test results, providing status and progress reports, using TestDirector 8.0i

• Conducted Links testing and access problems.

• Performed Scalability, Performance and Load Testing using Load Runner 8.0 (System Analysis, Creating Virtual User Scripts, Defining User Behavior, Running Load Test Scenario, Monitoring the Performance, Analyzing Results).

SENIOR QA LEAD 2002 – 2008

Z-SOLUTIONZ, GAITHERSBURG, MD Gaithersburg, MD

Inventory Management System is primarily designed to manage and maintain large inventory of multitude goods and services for medical organizations and hospitals. It serves our customers as enterprise solution tool for systematic conversion of stock as well as financial system and successfully minimizes disruptions to daily operations. I work closely with QA department to insure the smooth transition from the analysis to the design phase resulting in successful system integration and deployment into operational environment. Participating in analysis, design/development and test phases of the system development life cycle.

Primary responsibilities include:

Analysis of the functional requirements and detailed design specifications

Preparation of the test plans, test environment & test data set up/configuration

Development of the Test Scenarios & Automated Scripts

Development of Test Plans & Detailed Test Procedures

Collaboration with Business Stakeholders/Users to clarify functional requirements and change requests

Creation and adequate reporting of the executed manual test cases

Development of SQL queries to simulate validation reports on the database level

Submission of the test results (such as: test activity reports & various metrics)

Participation in working groups for establishing and improving quality assurance processes & documentation

Identified and deployed process improvements and standards for key practices in requirements management, metrics management, software engineering, functional testing and release management.

Development and building of automated tools and scripts for installation, configuration, deployment, testing and data validation of distributed applications using PL/SQL scripting technology

EDUCATIONAL BACKGROUND:

Bachelor Degree in Critical Medicine

Georgian State University, Tbilisi Georgia

1995-2002

PROFESSIONAL TRAINING/CERTIFICATION:

2011 Irise 8.9

2009 Courses in CAPM exam Preparation

2005 Courses in Modeling and Testing with Use Cases

2003 Courses in PVCS * Dimension User Training

2002 Courses in HTML and JavaScript State University of Georgia

2001 Courses in SQL, PL/SQL Programming Software Quality Learning Center

2000 Courses in Oracle 7.3

References are available upon request

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