Software Engineer Customer Service

Santhosh Kumar Ramasahayam

Phone: 91-988******* E-mail: ***********@*****.***

Summary Of Qualifications

Having an overall 4.2 years of experience in software quality assurance which includes Automation and Manual Testing.

Having experience on testing web and windows applications.

Hands on experience in e-Learning domain.

Experienced in designing and preparing of Test cases with reference to SRS.

Have knowledge on SDLC and Software test life cycle.

Hands on experience in UI, Functional, ad-hoc and Regression testing

Technical Expertise

Programming Languages : C,C++ and Core Java

Databases : Oracle 8i,SQL Server 2000

Testing Tools : QTP (10.0), Silk Test 2006, Test Partner,QC and Eggplant

Operating Systems : Windows XP/2000

Professional Experience

Company Designation Duration

ValueLabs Sr.Software Engineer-QA 15-Nov-2006 – Till date

Education And Certifications

B.Tech with computer science, from Vaagdevi Engineering College (JNTU) (2002-2006)

Certified from Borland on Silk Test Level1 with 98%.

Project Details

Project : einstruction Nov-2010 – Till date

Client : einstruction

Role : Sr.Software Engineer - QA. Team Size - 04

eInstruction technology gives administrators the ability to instantly capture, grade, report and analyze student performance data. The company offers educators and administrators a family of software, student response systems, interactive whiteboards, mobile interactive whiteboards, and powerful enterprise-based administrator tools. eInstruction's research-based solutions have been shown to increase student engagement and achievement while providing real-time actionable feedback and performance data to educators and administrators

eInstruction acquired FSCreations, creators of ExamView®, and worked with educators and publishers to offer seamless integration between CPS™ and ExamView® publishers' content and question banks. The platform enables instructors to easily incorporate publisher and proprietary question banks into their lesson plans, quizzes, and tests, and allows for real-time assessment and feedback.

eInstruction continues to collaborate with the education community to pioneer innovative solutions to help energize, engage, and assess students in learning. Millions of students, teachers, and professors use eInstruction® technology in 500,000 K-12 classrooms and more than 1,000 higher education institutions around the world. Available in more than 40 languages, eInstruction® technology is enhancing education in over 90 countries worldwide.

Role:

Analyzing the requirements

Functional Testing, Regression Testing, Bug Reporting, Bug Validation.

Tracking the defects using defect-tracking system (jera).

Preparing test reports

Testing the application.

Automation Tools:

Eggplant tool and QTP

Technologies Used:

ASP, ASP.NET and Java

Project : SpiceJet (www.spicejet.com) May-2010 – Nov-2010

Client : SpiceJet Airways.

Role : Sr.Software Engineer - QA. Team Size - 03

Description:

SpiceJet is India’s preferred low cost carrier offering low “everyday spicy fares” and friendly services to its travelers. ValueLabs offers several services to the SpiceJet Airways. The informative services that ValueLabs offers for SpiceJet include flight tickets booking (through Internet, Travel Agencies and API), sending itineraries via e-mail, sending SMS alerts to customers informing them about the flight information, new marketing and sales promotions activities of SpiceJet, transaction reports for Travel Agencies (back-end reflections) on the website and some other similar services like SpiceJet WAP site

Role:

Analyzing the requirements

Preparing Functional, Validation, GUI Test Cases

Functional Testing, Regression Testing, Bug Reporting, Bug Validation.

Tracking the defects using defect-tracking system (Q-Track, Digite, and Bugzilla).

Preparing test reports

Testing the application.

Automation Tool:

QTP with Data driven frame work

(Automated the Business Flow)

Technologies Used:

ASP, VBScript, VB 6.0, ASP.NET 2.0, C#, SQL Server 2000/2005, WRQ Reflections

Project : Hobsons Jan 2010 – May 2010

Client : Hobsons (USA)

Role : Software Engineer-QA Team Size – 1

Description:

Hobsons Global was created in 1974 as an outgrowth of the Careers Research and Advice Centre (CRAC), and is part of the Daily Mail and General Trust plc (DMGT). DMGT is one of the oldest and most successful media organizations internationally, investing in editorial excellence to become one of the most successful information providers in the world. With more than 30 years of experience focused on education, Hobsons empowers education professionals with a suite of cross-media solutions, strong partnerships, and quality customer service.

Responsibilities:

Understanding the Functionality of the application.

Identifying the manual flows and writing test cases for them.

Automating possible test cases.

Uploading manual and automation test cases in QC.

Running automated test cases for every release.

Project : LEARN CENTER Oct 2009 – Jan 2010

Client : LEARN.com, Inc. (USA)

Role : Software Engineer-QA Team Size – 6

Description:

LearnCenter is the First and only complete learning and Talent Management suite powered by Learn.com for E-learning that provides various products like LC, B2BILC and WebRoom that enables the users to enjoy the online learning benefits. It provides class room sessions as well. There are so many courses available as per the international standards like AICC, SCORM. It provides more sophisticated training modes like Instructor Led Training (ILT) and Virtual ILT (VILT).

The resources that can be obtained from Learn Center are

Web room(Host a virtual meeting)

Course Maker Studio(Develop interactive courses)

Mentor EPSS (Learn within an application.)

Course Library (Discover over 5,000 courses.)

Success Center(Give your sales team an edge)

Auto Praise(Easily automate reviews)

Form Flow (Create custom forms.)

EAgent Technology (Personalize your training.)

Responsibilities:

Understanding the Functionality of the application.

Reviewing the Manual Test Cases

Identifying the Automation Test cases

Preparation of Function Documents

Writing the Scenarios for the Test Case

Writing the Scripts.

Executing the Scripts.

Project : Snapfish Nov – 2006 to Oct 2009

Client : Hewlett Packard (USA)

Role : Software Engineer-QA Team Size – 8

#Module: 1

Title : Snapfish(Core)

Client : Hewlett Packard - US

Web Browsers : Internet explorer 5.0, 5.5 and 6.0

Tools : Silk Test 7.6, 8.0, 2006 and QTP 9.5,10.0

Team Size : 8

Role : Team Member

Duration : Dec 2006 to Oct 2009

Description:

Snapfish offers the best value for film developing, printing, storing and sharing photos online it helps families stay connected. Both film and digital camera users can seamlessly and effortlessly share, store and order high quality reprints with unsurpassed security. Film camera users simply mail in their film in postage-paid envelopes provided by Snapfish. Snapfish then sends back a full set of prints on Kodak paper with their negatives, and places digital copies of their photos in password-protected online photo albums, where it's easy to share with family and friends via e-mail, and order reprints and enlargements.

Responsibilities:

Involved in Automation of test cases with Silk and QTP.

Wrote and executed various Test scripts/cases for conducting Sanity testing, Functionality

Testing and Regression testing

1.

Participated in weekly status meetings with the team.

Used Version Control Systems like Visual Source Safe to maintain documents.

Involved in preparing the metrics by release wise.

# Module: 2

Title : Snapfish PS

Client : Hewlett Packard - US

Web Browsers : Internet explorer 5.0, 5.5 and 6.0

Tools : Silk Test 7.6, 8.0, 2006 and QTP 9.5,10.0

Team Size : 8

Role : Team Member

Duration : Dec 2006 to Dec 2007

Description:

Snapfish offers the best value for film developing, printing, storing and sharing photos online it helps families stay connected. Both film and digital camera users can seamlessly and effortlessly share, store and order high quality reprints with unsurpassed security. Film camera users simply mail in their film in postage-paid envelopes provided by Snapfish. Snapfish then sends back a full set of prints on Kodak paper with their negatives, and places digital copies of their photos in password-protected online photo albums, where it's easy to share with family and friends via e-mail, and order reprints and enlargements.

Responsibilities:

Involved in Automation of test cases with Silk and QTP.

Prepared and executed various Test scripts/cases for conducting Sanity testing, Functionality

Testing and Regression testing

Participated in weekly status meetings with the team.

Used Version Control Systems like Visual Source Safe to maintain documents.

Involved in preparing the metrics by release wise.

Personal Details:

Father's Name : Chandra Reddy Ramasahayam

Date of Birth : Aug 06, 1983

Marital Status : Married

(Santhosh Kumar Ramasahayam)

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