Technical Support Truck Driver

Brian Brown

**** ****** **

Far Rockaway, NY ****1

718-***-**** home

*****.*******@*****.***

OBJECTIVE To obtain a position where I can utilize my skills and knowledge as well as learning new concepts

SKILLS PROFILE

• Excellent customer care support

• Knowledge of computer hardware/software components

• Proven record of completing projects in a production work environment on schedule

• Experience with Win 2000, Win XP, Win Vista, Windows 7, Adobe CS4, Microsoft Office, Win 2003 Active Directory, Microsoft Outlook

EMPLOYMENT HISTORY

Diver Helper, R&B Trucking

New York, NY

• Assists Truck Driver, by performing any combination of following tasks: Loads and unloads vehicles by hand or by use of hand truck or dolly.

• Delivers and stacks merchandise on customer's premises and collects payment or obtains receipt for goods.

Technical Support, CGS, Inc October 2011-Present

July 2007-January 2009

Atlanta, GA

• Maintained an Average Call Handle (ACH) of 130 a week

• Provided Technical support for in warranty computer owners

• Answered call center phones and provided technical support remotely for computer related issues for hardware, software, printers on Windows computers and for an IBM Mainframe, including resetting password, etc

Temporary Agent, Manpower, Inc January 2006-August 2006

Atlanta, GA

• Worked at Coca-cola warehouse as a pallet builder fulfilling orders for Coca-cola products

• Operated heavy machinery, such as pallet, steamroller and forklift

• Served on team to evaluate Mortgage liens and file according to documentations provided

Merchandiser, U.S. Commissary July 2004-November 2004

Okinawa, JPN

• Merchandising frozen products in a high volume military environment

Central Services, St. Joseph's Hospital

Atlanta, GA

• Worked in sterilization room at St Joseph’s hospital sterilizing surgical equipment in preparation of hospital patents

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