Customer Service Sales

ANSAR MILES

*** ******* **. ***. * Columbus, OH *3209

614-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

A creative and logical thinker with strong reasoning skills, recently graduating with a Bachelor of Science in Management Information Sciences (MIS) with an Associate of Science in Information Technology (IT) having six years of work experience. Strong customer service, excellent written and verbal communication skills and problem solving capabilities. Gained experience through coursework in Information Technology, Management Information Systems, and Business Management.

Developed programs from requirements in courses following

the Software Development Life Cycle (SDLC) using JavaScript to

test and debug.

Created three web sites, 2 weeks ahead of class by

thinking outside of the box.

Appointed to do several team projects without a team and

successfully completing those projects with admiration from

classmates and instructors.

Created a database using the Oracle client to test, update, and

created various database views.

Demonstrated strong organizational, multitasking, and

communication skills in student and group assignments.

Performed in depth research during completion of Management

Information Sciences curriculum for a mock coffee company as

well as its information systems and software development.

EDUCATION

Franklin University, Columbus, OH

Bachelor of Science in Management Information Sciences, 2011

Franklin University, Columbus, OH

Associate of Science in Information Technology, 2009

ANSAR MILES

614-***-**** **********@*****.***

PROFESSIONAL EXPERIENCE

JC ‘s 5 Star Outlet, Columbus, OH

Cashier 2011-present

Utilized customer service skills to sell merchandise to customers and maintained high sales

weekly.

Received customer compliments consistently, which were used to gain employee recognition.

Trained new hires as needed in daily duties, policies, and procedures.

Assisted floor pricing team in reducing merchandise pricing for customer purchases.

JC Penney, Columbus, OH

Customer Service Associate 2005-2011

Utilized customer service skills to sell merchandise to customers and maintained high sales

weekly.

Received customer compliments consistently, which were used to gain employee recognition.

Trained new hires as needed in daily duties, policies, and procedures.

Assisted floor pricing team in reducing merchandise pricing for customer purchases.

Performed cash room duties such as balance cash, review daily sales transactions, and open

cash registers for daily monetary intake.

Acted as Key Controller in a supervisory role to control and secure office each shift.

Family Dollar, Whitehall, OH

Stock Associate 2004-2005

Followed procedures to stock and restock merchandise for consistent sales as needed.

Performed store-closing duties to prepare store for next day of business.

BestBuy Stores, Inc., Columbus, OH

Media Product Specialist 2003

Worked in entertainment department advising customers on DVD and CD purchases.

Restocked merchandise as needed.

Utilized computer system to research artists’ and movies per customer need.

ACADEMIC HONORS

Franklin University, Columbus, OH

Dean’s List – 2009

Franklin University, Columbus, OH

President’s List – 2010 (Winter and Summer terms)

STUDENT ORGANIZATION

Franklin University, Columbus, OH

Undergraduate Coaching Program – 2009-2011

Contact this candidate