Manager Customer Service

Alan Vento

***** ****** **. #* ~ Los Angeles, CA 90034 ~ 414-***-**** ~ ****.******@*****.***

Objective: To gain employment in a management role in operations or retail in a clean and friendly environment that allows me to be creative and use entrepreneurial skills

Education/Degree University of Wisconsin-Oshkosh Oshkosh, WI

Bachelor of Business Administration

Major: Supply Chain and Operations Management/Entrepreneurship

Minor: Astrophysics and Fitness Management

Certificates Milwaukee Area Technical College

Sustainable Operations and Alternative Energy Certificate

Skills

• Experience in management roles and leadership activities

• Strong adaptability and Entrepreneurial characteristics

• Proficient in all Microsoft applications, JD Edwards, Oracle and SAP

• Trained in customer service and crucial conversations courses

Relevant and Recent Experience

Sigma-Aldrich Company Glendale, WI

Planning and Scheduling Specialist-April 2011 to Present

• Manage over 10,000 products including rare Earth elements and explosive compounds

• Provide and schedule orders to 7 controlled rooms managing 7-14 people a day

• Make high value judgment calls based off of forecast analysis and inventory health

Past Experience

Creation Technologies Oak Creek, WI

Manufacturing Planner and fulfillment manager, September 2007-April 2011

• Managed over $1M of product a month through cellular manufacturing

• Major team member in bringing OTD from 60% to 98% in less than a year

• Reduced inventory, controlled and tracked on-hand quantities

Hilton Garden Inn Oshkosh, WI

Hospitality Management Intern, July 2006-July 2007

• Building and grounds operations

• Event Planner/Wedding Planner/Guest Services/Office Assistant

• Recorded inventory for Bar/Grill/Banquets

Abercrombie and Fitch / Hollister Company Wauwatosa, Appleton, WI

Set-Up manager, visual manager, inventory control and fulfillment manager- May 2002-2005

• In charge of new floor set-up and visual managing

• Updated floor visuals including fixtures, posters, mannequins, lighting, cleanliness

• Inventory manager and replenishment

Bally Total Fitness Corporation West Allis, WI

Personal Trainer May 2004-September 2005

• NASM certified Personal Trainer

• Nutrition consultant

Interests and Activities

• Planetary Society Member/Young Entrepreneurs Society member/ ICC Member

• Physics, Science, Astronomy, Philosophy, Reading, Writing, Theater

• Martial Arts (Hapkido, Wing Chun, Jeet Kune Do, Tai Chi), Weight training

• Baseball/Beach Volleyball/Cycling/Snowboarding/Movies

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