Experienced Training Manager

JAVIER MENESES

** ******** ******, *************, ** 10570

Home: 914-***-**** Cell: 914-***-****

E-Mail: ******.********@*****.***

SUMMARY

Professional Leader and Manager of Curricula and Scheduling with 16+ years experience in the operations/administration of a technical training company servicing IT Professionals across much of the country. Demonstrated skills in the development, management, and mentoring of service delivery professionals. Excellent record of meeting or exceeding organizational targets including revenue, gross profit, professional services staff utilization, and customer satisfaction. Expertise in strategic planning and scheduling along with problem solving in a complex, fast-paced environment. Communication skills including presentations, meeting management, problem solving, and negotiating that met or exceeded business objectives.

PROFESSIONAL EXPERIENCE

Jack Morton Worldwide Norwalk, CT May 1992 – December 2008

Manager of Curricula and Scheduling

Responsibility for delivery, scheduling and support of all public and private training class offerings across much of the country in 16 cities for all IBM software and hardware curriculums.

• Created and produced an effective IBM technical training class schedule across 16 cities nationally in all IBM curricula that effectively met client demand in all markets.

• Collaborated with IBM in communicating all class and product upgrades to all staff members and consultants/instructors to ensure smooth transition of class delivery.

• Ensured that all contract consultants were up to date with all required Instructor Certifications requirements and all product and courseware upgrades.

• Organized in house curriculum clinics where guest speakers providing product expertise would relay sales staff with the necessary product information needed to communicate effectively with clients.

• Branched out to soft skills training arena by developing a soft skills training solution, to include such courses as Communication Strategies, Stress Management, and Conflict Resolution, to then new client, County of San Mateo, CA.

• Overall strategic planner of delivery of IBM public and private training across authorized territories in all software and hardware curriculums including WebSphere, DB2, Tivoli, Rational Software, System p, System z, and System i.

Account Manager/Project Manager, Education & Training Division

Responsibility for providing IT training solutions and managing all delivery aspects of these solutions to select client base and ensured top level of client satisfaction.

• Developed and maintained business relationships with IBM sales staff, management, and clients.

• Consulted with IBM clients to sell customized and private technical training that met client objectives.

• Scheduled and planned IBM professional technical education classes within the NY, NJ, PA, and NC regions for all IBM curricula.

• Participated in software and hardware user group forums across various territories as a means to gauge user interest and promote training solutions for their needs.

• Trained new staff members on the Education & Training project.

• Managed client relationship for several key clients in providing solutions for their training requirements. Directly responsible for 20% year to year revenue growth.

Technical Recruiter, Education & Training Division

Ongoing responsibility of recruiting high level technical consultants that were designated product experts in select curriculum areas and walked each candidate through the certification process of becoming an authorized/certified IT instructor.

• Negotiated daily fees and finalized contracts with contracted instructors and consultants.

• Responsible for renegotiating and lowering third party instructor fees by 15% during recession period of 2008.

• Monitored instructor performance to ensure teaching objectives and quality standards were achieved.

• Developed processes and remedial plans for any instructors that fell short of attaining client satisfaction goals.

• Recruited and managed all consultant/technical staff for all public/private class offerings across all software and hardware curriculums.

Site Leader, New Jersey Training Center

Responsibility for daily operations of the Parsippany, NJ training center to ensure high level of client satisfaction.

• Troubleshoot and resolved all technical issues to ensure quality operations and high customer satisfaction.

• Coordinated the physical and technical build-out of all new computer training centers along the east coast.

• Managed and operated the NJ client computer training center. Directly responsible for 35% growth in customer revenue annually.

Special Projects: International Presenter and Project Coordinator

Worked as a presenter presenting various technologies at international and domestic marketing events.

• Presented IBM Olympic Technologies at various trade shows in Latin America, including an executive conference hosted by former IBM CEO, Louis Gerstner, in New York.

• Provided support to IBM as a presenter at various domestic marketing events presenting IBM technologies for the IBM PC Group.

• Organized and coordinated a successful 700+ attendee product launch in Sao Paulo, Brazil as part of an international satellite marketing event for Lotus Development Corporation.

Masters, Inc., Elmsford, NY September 1985 – April 1992

Department Manager, Central Textile Division

• Controlled and transacted various sales, inventory and advertising reports.

• Coordinated department employee work schedules to satisfy budget requirements.

• Authorized all employee hiring and terminations.

EDUCATION

Bachelor of Science, Computer Science, Pace University, 1990

PROFESSIONAL DEVELOPMENT

Computer proficiency in the following: Lotus Notes, Lotus SmartSuite (123, WordPro, etc.), Microsoft Office (Word, Excel, Outlook, PowerPoint), AIX 6000 (IBM System p), and other.

ACCOMPLISHMENTS & AWARDS

Member, IBM Authorized Training Provider Information Technology Operations Council

Winner, Right Source, Inc. Employee of the month: November 1997

Masters, Inc. Employee Recognition Award 1991 and 1992

LANGUAGES

Bilingual Spanish – English

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