Ian D. James
*** ****** **** ***** ***** Mountain, GA 30087 Contact: 678-***-**** ***************@*****.***
CUSTOMER SERVICE
Customer Service Representative / Printer / Graphic Designer with experience fulfilling multifaceted roles. (e.g., printing, customer service, sales, graphic design, printer repair, quality control, and stocking / receiving). Offer excellent customer service skills, a “Self-Starter’s” approach to all tasks and a consistently high level of productivity.
Skills
Customer Service
Sales
Commercial/Offset/Digital Printer
Digital Printer Estimator
4-color process and spot color print production
Graphics Design
Quotes/Account Services
Warehousing/Stocking/Receiving
Experience
Alere Health Atlanta, GA
Account
Account Executive, 2/12 to Present
Assist in generating new business with new customer accounts
Team Building and Training
Full Circle Inc Atlanta, GA
Account Executive
Account Executive, 2/12 to Present
Assist in generating new business with new customer accounts
Team Building and Training
Phase 3 Media Atlanta, GA
Large Format Digital Printer.
Print Production, 1/11 to 11/11
Execute and manage production art.
File design, preparation and proofing.
Coordinate, schedule, facilitate and monitor printing and production services.
Organizes and implements a production work schedule for processing requests.
Create and implement a production schedule to insure the timely completion and availability of projects.
Produce print to quality standard’s. consistency, accuracy, and deliver to client.
Assist in maintaining and generating new business within existing customer accounts
Maintain printer (e.g. cleaning, change ink, replace parts if needed)
Pressing Issues P&G Stone Mountain, GA
Graphic Designer, Webmaster, Printer, Owner www.4pressingissues.com
Owner, 7/09 to 1/11
File design, preparation and proofing.
Coordinate, schedule, facilitate and monitor printing and production services.
Organizes and implements a production work schedule for processing requests.
Create and implement a production schedule to insure the timely completion and availability of projects.
Produce print to quality standard’s. consistency, accuracy, and deliver to client.
Maintain and generate new business with existing customer accounts
Digi Pik Inc. Clarkston, GA
Large Format Digital Printer.
Print Production Specialist, 5/06 to 7/09
Execute and manage production art.
File design, preparation and proofing.
Coordinate, schedule, facilitate and monitor printing and production services.
Organizes and implements a production work schedule for processing requests.
Create and implement a production schedule to insure the timely completion and availability of projects.
Produce print to quality standard’s. consistency, accuracy, and deliver to client.
Assist in maintaining and generating new business within existing customer accounts
Maintain printer (e.g. cleaning, change ink, replace parts if needed)
Williams Printing Atlanta, GA
R. R. Donnelly Associate, High End Commercial Printer
Third Pressman, 4/02 to 5/06
Inspect and examine printed products for print clarity, color accuracy, conformance to specifications, and external defects.
Examine job orders to determine details such as quantities to be printed, production times, stock specifications, colors, and color sequences.
Maintain printer (e.g. cleaning, change ink, replace plates as needed)
Stevens Graphics Inc Atlanta, GA
BellSouth Affiliate, Phone Books / News-print
Third Pressman, 2/97 to 4/02
Inspect and examine printed products for print clarity, color accuracy, conformance to specifications, and external defects.
Examine job orders to determine details such as quantities to be printed, production times, stock specifications, colors, and color sequences.
Maintain printer (e.g. cleaning, change ink, replace plates as needed)
Education
DeKalb Technical Institute Clarkston, GA
Printing / Prepress / Image Assembly 2000 (Dean’s List)
Clark Atlanta University Atlanta, GA
Music / Communications 1991
Technology
Proficient in: Adobe Creative Suite Mac / PC (Photoshop, Illustrator, InDesign, Dreamweaver); Large Format Printer; MS Office (Word, Excel, …); Laminator