Customer Service Manager
Resume:
Nicole Lacy
*********@*****.***
Murfreesboro, Tn. 37130
Objective:
My main objective is to provide a high quality service that can not be found elsewhere, as well as demonstrate unique and creative ways to improve current business processes.
Education:
Middle Tennessee State University – May 2009 – Bachelor of Science: Health and Physical Education with a Concentration in Exercise Science.
Columbia State Community College – May 2007 – Associates of Science.
Certifications:
IFTA – Personal Trainer; 2011
FiTour – Kickboxing Instructor; 2011
CPR/AED/First Aid; 2011
ACSM – pursuing ACSM HFS certification
Work History:
• MediFit Corporate Services–10/09-Current–Program Manager: Design and implement incentive and health promotion programs, while maintaining a solid client relationship. The development of annual strategic plans to exemplify membership goals within the site specific campus and surrounding community. Managing and reporting monthly reports. Develop, train, and supervise all staff (2). Supervise and monitor exercising participants, along with performing fitness assessments and determining exercise prescriptions for low and high risk participants. Providing one-on-one consulting, training and motivation.
o Created, developed, and executed “Fit For Duty” program that includes job specific tasks performed by all new hire employees prior to job start. The program has been successful with 90% of participants increasing strength, stamina, and endurance.
o Since being manager, 08/2010, facility penetration has increased 35%.
• One Point Planning–04/09-10/09–Estimating Coordinator - Management of calendar events, scheduling appointments/jobs, downloading architectural plans and specifications. Organization of weekly/monthly reports as well as daily administrative tasks.
• Vanderbilt Children’s Hospital Intern- 01/09-04/09 -Pediatric Obesity Research Study Assistant:
Assisted with biometric screenings within the Latina community (study was measuring obesity within a specific racial ethnicity), coordinated youth ‘fitness’ coaching, and successfully completed all participants data entry.
• Curves for Women–08/08-03/09–Fitness Coach - Supervision and monitoring of exercise participants. Providing one-on-one consulting, health assessments, and nutrition advising. Daily and weekly administrative tasks.
• Blue Coast Burrito–08/07-08/08–Assistant Manager - Food prep (day/night), supervision of 6-8 employees, customer service, nightly reports/administrative tasks, and register counts. (opening/closing responsibilities)
• Kohl’s Dept Store–02/06-08/07–Dept Supervisor - Freight management, floor/merchandising planning, customer service/returns, and cashier. Supervision of 8-10 department employees, weekly department organization.
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