CHETANA DUDDI

408-***-**** (CELL)

<fe4l3r@r.postjobfree.com>

WORK VISA:US CITIZEN

OBJECTIVE:

To be part of a successful, aspiring and growing company as a Salesforce QA Lead/Analyst that can utilize my leadership, mentoring and technical skills and to learn, thrive and grow in my career.

SUMMARY:

• Over 10 years of experience in leading, testing and configuring Software applications in Cloud, SaaS, Web Apps, Mobile Apps with 5 years in Salesforce.com CRM and 4 years in Clarify CRM

• Highly accomplished Analyst with verifiable track record of managing complex IT projects and exceeding expectations

• Good Understanding of various software testing methodologies and SDLC concepts. Successful release of Salesforce implementation projects that lasted more than one year

• Strong experience in analyzing and testing CRM, Cloud applications.

• Experience in Project Management methodologies like Agile, Scrum, Waterfall.

• Efficient in all the stages of Software Development Life Cycle (SDLC).

• Expert skills in documenting Test Plans, Test Scripts, Test Summary Reports, Test Metrics and templates.

• Proficient in System Integration (SIT), Smoke/Sanity, Functional, Negative, Regression, System Testing, User Acceptance Testing (UAT), Browser Compatibility Testing, White Box Testing.

• Hands on experience in testing Java, PHP and .NET based applications.

• Expert in different kind of Manual as well as Automated Testing using Selenium, Quick Test Pro (QTP).

• Experience in bug tracking, bug reporting like Test Director, Bugzilla, JIRA and Rally Dev

• Able to handle multiple testing projects simultaneously.

• Demonstrated outstanding leadership, creative problem solving and analytical skills across multiple platforms.

• Ability to quickly adapt and learn, work in-groups as well as independently with minimum

• supervision.

• Excellent communication skills highly motivated and result oriented professional.

SKILLS PROFILE:

Salesforce Apps: Force.com, Apex Language, Data Loader, Work Flow & Approvals, Reports, Dashboards, Page Layouts, Custom Objects, Force.com IDE, Visual Force Pages, DEV 401 Training

Applications: Web Apps, SaaS & Cloud (Salesforce.com), PaaS(Call center software)

Software Languages HTTP, HTML, CSS, Java Script,

Test Tools: HP Quality Center, Test Director, JIRA

Databases: MYSQL, Oracle

Bugs Tools: Bugzilla, JIRA, HP QC, CMC, Rally Dev for Agile Scrum

Automation Tools: Win Runner QTP, Selenium

Source Control: CVS, VSS, Perforce

Operating Systems: Windows, Linux, UNIX

PROFESSIONAL EXPERIENCE:

Appirio (Consultant)

Salesforce QA Lead (Sep 2010- Present)

• Working as Salesforce QA Lead testing and configuring for Netapp and Cadence IT Cloud implementation using Salesforce dot com in Agile scrum environment

• Testing and configuring SFDC modules in custom cloud environment Page Layouts, Profiles, User setup, validating workflows and validation rules, Quoting and Pricing from business requirements

• Create and Track the teams deliverables- Test cases and Test plans, Defect management in Quality Center to deliver a Quality product.

• Experience in interacting with business and IT Stakeholders for requirements understanding and analysis.

• Ability to work in dynamic work environment demanding agility to understand different stakeholder needs and balance the same. Strong leadership with good ability to work with clients and take responsibility.

• Well versed in Agile scrum war room style environments with daily stand ups, Story and Task management and Sprints

• Assigning work, tracking the team member’s statuses, bi-weekly status meetings and call sessions in making sure the team is working towards the milestones and goals to ship a quality product.

• Hire and mentor QA engineers and get them to speed in Agile environment

• Lead the daily defect triage meetings and triage the bugs to assigned developers to work on them

• Report test metrics and charts and present them during Status meetings

• Participate in various meetings with Architects, Developers, Support and Project managers in requirement gathering and architectural discussions

• Contribute to the Automation effort in QTP by authoring the automation framework and test scripts

• Participate in design, bug status and upcoming project planning meetings.

Environment: Web Apps, Salesforce.com, Windows 7, IE 7, IE 8, HP Quality center

LiveOps Inc. Santa Clara

QA Lead (Feb 09 – Sep 10) 1 1/2 yrs

• Analyze and Lead QA efforts for the integration and end to end user scenarios of CTI Adapter on Salesforce.com

• Quality Assurance of Salesforce integration into LiveOps CallCenter platform – Real Time Dashboards, Salesforce API Integration Server, CTI Adapter in cloud computing environment

• Trained and lead a team of 3 testers - 2 offshore.

• Responsibilities include writing Test Plans, Test cases, Test configuration and Test reporting in Bugzilla.

• Represented QA in design, bug triage and review meetings to deliver a high quality product.

Environment: Web Applications, Linux, Apache, Mysql4.0, IE6.0 & 7.0, FireFox3.0, Salesforce Application and Mule Server, SaaS model

Ribbit, Mountain View, CA (acquired by British Telecom)

QA Lead (Oct 07- Feb 09) 1 yrs

• Shipped Ribbit for Salesforce. Delivery using AppExchange on Salesforce

• Quality Assurance of Ribbit Flex Web applications and Ribbit for Salesforce - mission critical link between phones, email, instant messaging and Salesforce CRM application in a cloud environment

• Install builds and release the patches for the rest of the team in an Agile Environment

• Responsibilities include writing Test Plans from the scratch with or without project specs. Coming up with Test Plans, Test Cases, Functional and Regression testing for different features of Ribbit apps

• Reporting Bugs using Bugzilla and verifying the fixes with necessary regression cycles

• Selenium Automation for the test scripts

Environment: Flash & Flex Web and Salesforce Applications, SaaS, VoIP, Linux, Tomcat, Mysql4.0, Test link, IE6.0 & 7.0, Firefox 2.0, Selenium automation

LiveOps Inc. Palo Alto

QA Lead (Apr 04 - Oct 07) 3 yrs

• Shipped LiveOps Call Center Platform applications in Agile methodology.

• Lead a team of 5 people and track their work

• Prioritize QA tasks, release cycles, schedule

• Responsible for the Quality Assurance of multiple Web Applications for LiveOps Call Center Platform – Scheduler, Chat, Phone Panel, Administration Console

• Designed the Automated Selenium suite test framework and created test scripts for the Smoke tests used in the Release process

• Reporting Bugs using Bugzilla and verifying the fixes with necessary regression cycles

• Representing QA in Design meetings and Interacting with Developers and Product management in coming up with QA Schedules, Test Plans and getting them reviewed to produce a high Quality Software

• Setting up Test environment for Weekly Releases and maintenance of patches and publishing it for the rest of the team for testing

Environment: Web Applications, Linux, Apache, Mysql4.0, Selenium Automation tool, IE6.0 & 7.0, FireFox1.0 & 2.0, SaaS

Clarify Inc (currently Amdocs) San Jose, California

Software Quality Assurance Engineer (Jun 99 - Jan 04) 4 yrs

• Shipped 7.0, 8.0 and 9.0 Clarify CRM Suite

• Quality Assurance of Clear Sales Product which is part of the Clarify CRM Suite

• Responsible for Black Box and white box testing including Functional, Regression and System Testing of the Client-Server and Web based Applications of the Clarify Suite on Windows NT, 2000 and Windows 98 Operating systems

• Wrote test procedures and test plans for Client/Server Clarify CRM Applications. Setup the environment by installing the application and restoring the database.

• Automated the regression test cases using the tool Silk Test. Executed the scripts in different platforms and operating systems for I18N test cases

Environment: CRM Application, Silk Test, Windows NT, 2000, 98, UNIX, IE 5.0 and Above, Netscape 4.0, VSS, Perforce, MSSQL, Oracle, DB2, Sybase databases, VM Ware, BEA Web and App servers

EDUCATION:

PPM, Certification in Program and Project Management, Santa Clara, USA

Masters in Computer Science: Santa Clara University, California, USA

Bachelor of Engineering: Electronics and Communications Engineering, J.N.T.U, India

REFERENCES: Can be provided on Request

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