Customer Service Engineer

ROBERT L. TODD

*** ********** **, **********, ** 29615

706-***-**** cell *********@*****.***

OBJECTIVE

To obtain a full-time position with a company where I am able to use my vast experience in carpentry and drafting while learning and growing as a career minded, hard working team member.

EDUCATION

ITT Technical Institute, Duluth, GA 2003 - 2005

A.S Computer-Aided Drafting and Design

Graduated with Honors September 2005

Use in AutoCAD, Architectural Desktop and other CAD based programs, Microsoft Office

Mechanical and Architectural Design

EMPLOYMENT HISTORY

Furman University, Greenville, SC 2010 - Present

Police Dispatcher

Answer calls concerning security and emergency issues, dispatch police and emergency personnel, and provide customer service to students, parents, visitors, etc.

Terminix, Grovetown, GA 2008 - 2009

Carpenter and Pest Control Technician

Performed home repair projects including carpentry, drywall, painting, vapor barrier, crawlspace etc. Handled pest control on emergency and routine maintenance basis.

Managed assigned pest control route

Knowledgable of various types of pest control issues (insect, rodent and other pests)

Inspection of homes and investigation of pest and carpentry issues provided.

Parsons Andrews Building Supply/Case Lumber, GA 2006 - 2008

I-Joist Floor System Designer

Design production level residential floor systems as well as develop CAD drawings for field installation.

Engineer floor systems and calculate loads using BCFramer/Keymark to meet design and code criteria.

Design BCFramer and AutoCAD layouts for field installation.

Inspection of completed field work for compliance with design standards.

Builders First Source, Atlanta, GA 2005 –2006

Truss Designer

Engineer production level truss designs using Mitek 20/20 Engineering software.

Produce PrimeCAD layouts used by field superintendents for roof assembly.

Promoted within two months of hire for outstanding work performance.

UPS, Doraville, GA 2003 – 2005

Sort Aisle Supervisor/PT

Effectively manage a team of 10-15 employees to meet daily business plan; monitor attendance, work out disciplinary issues, and work with other supervisors to get the area cleared of all packages. Manage egress and safety issues, including hand to surface methods and proper lifting techniques

Supervisor of the Month (September 2004).

Employee of the Month (September 2003)

Noted for perfect attendance.

Supervisor Training Class Valedictorian.

PDM Construction, Atlanta, GA 2001- 2003

Perform commercial carpentry tasks including Framing, layout, leading crew in absence of Forman, framing, hanging drywall, etc.

Commercial Carpenter

Including Metal Stud Framing, Drywall, Acoustical Ceilings

Projects: Banks, Retail, High rise, Fast Food, etc.

Turnkey Construction, Macon, GA 1995- 2003

Commercial and Residential Carpentry Including, Metal/Wood Framing, Drywall, Repair, Improvement, Painting, Acoustical Ceilings, Finishing, Finish Carpentry, etc.

• Commerical: Hospitals, Post Office, Churches, Fast Food, Retail, Specialty Framing (Radius walls, Arches, etc.), and Punch Lists.

• Residential: Framing, Repair, Home improvement, Crawlspace, Siding, Dry-in, etc.

Miscellaneous Part-time Experience

Furman University – Dispatcher Present

Ruby Tuesday – Server 1.5 Yrs

Meadow Baptist Church – Intern 1 Yr

Briggs & Stratton / Snelling Staffing – Assembly Line 3 Months

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