Engineer Quality

MICHAEL R. TURCOTTE

**** **** **, *********, ** 35640

Cell (256) 616- 4451

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Quality Engineering Profile

Accomplished, seasoned Quality Engineer with a solid background in manufacturing and Quality Systems,

with an exceptional blend of leadership, business and manufacturing industry knowledge. Skilled problem solver,

able to grasp complex systems and identify opportunities for improvement and resolution of critical issues.

Detail driven with outstanding communication skills and proven success with both customers and co workers.

Assumes mentor role and interacts well with diverse personalities.

Core Competencies

● Management / Supervision ● Supplier Qualification / Program Development ● Quality System Development

● Product / Process Engineering ● New Product Introduction ● ISO 9000, AS 9100, QS9000, UL, CSA, IPC 610

● Statistical Process Control (SPC) ● Root Cause Analysis ● Creative Problem Solving

Professional Experience

Quality Engineer 2008 to 2010

Nextek Inc. Madison, Al

Product Quality engineer supporting Program Management and Manufacturing for three military and six

commercial customers in an electronics manufacturing environment.

● Weekly Defect Analysis (DPMO) to drive continual process improvement, corrective and preventative actions.

● Team leader for redevelopment of plant wide procedures.

● Responsible for purchased material, plant MRB, and returned material for assigned customers.

● In house auditing and corrective actions in support of ISO 9000and/ AS 9100.

● Developed and implemented Quality System procedures for Corrective Actions, Preventative Actions and Quality Alerts.

Quality Assurance Manager 2006 to 2008

MSI of Central Florida, Melbourne, Fl

Managing the Quality Assurance and Document Control departments.

● Challenged with re instating a failed ISO 9000/2000 Certification, resulting in a new certification in six months.

● Developed and installed procedures for In Process inspection, Final Inspection, Warranty Returns, Discrepant Material.

● Established plant Customer Survey / Feedback program.

Program Quality Engineer 2000 to 2006

MC Assembly, Palm Bay FL

Program Quality Engineer, providing engineering support in the manufacture of printed circuit board assemblies,

in a contract-manufacturing environment, for multiple customer base.

● Analyzed and published SPC Data and Trends to drive corrective actions and process improvements.

● Provided support for Quality Management system / ISO 9000 and maintained UL / CSA certifications

● Analysis and resolution of customer complaints and field reliability issues.

Manufacturing Process Engineer 1999 to 2000

Aerotek (SCI Systems), Huntsville, AL (1yr contract)

Contract Engineering position, reporting to the Manufacturing Engineering manager

● Challenged with improving the overall process quality in Manufacturing and Box Build Assembly Processes

● Developed manufacturing instructions and processes for SMT and Box build product.

● Engineered and installed an automatic labeling process for high volume processor assembly.

Continued…

Michael R. Turcotte Page 2

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Senior Quality Engineer 1997 to 1999

Rohm Corporation, Nashville, TN

Product Quality Engineer supporting Product Management, Divisional Rohm Sales Offices, and twelve

Rep Firms in the Evaluation and Failure Analysis of Electronic Components. Providing Customer

support for Product Claims, New Products, and Component Qualifications.

● Automotive Product support, QS9000, PPAP submissions for Ford, Delco, and Chrysler

● Component Failure Analysis, electrical testing, x-ray analysis, component decapsulation,

and generation of final analysis reports to customers.

● Provided engineering field support for Customer applications issues/problems

Senior Quality Engineer 1995 to 1997

Avex Electronics (Benchmark), Pulaski, TN

Providing engineering support in the manufacture of printed circuit board assemblies in a contract manufacturing environment.

● Continual Process Evaluation for improvement of SMT and Thru Hole manufacturing processes.

● Successfully completed New Customer Product startups for four Major accounts.

● Developed monthly Quality Data reporting system to provide Customer feedback and drive process improvements and corrective

actions.

Business Owner 1990 to 1995

Video Bazaar, Madison, AL.

Video Rental / Retail Specialty Store. Purchased business for investment and growth potential.

Developed business, through buying strategies and consumer marketing enhancements, from an annual

gross income of $53,000 to an annual gross income of $135,000.

Quality Engineering Supervisor 1990 to 1993

Comptronix, Guntersville, AL.

Supervising Program Quality Engineers and indirect employees in support of 18 product lines.

● Significantly contributed to ISO 9000 Implementation and Certification

● Developed and implemented process controls for high volume Surface Mount Assembly lines.

● Set up Receiving Inspection, Process Controls, and Final Assembly Inspection facilities for New

125,000 sq. ft manufacturing building.

Procurement Quality Manager 1988 to 1990

Scientific-Atlanta, Inc., Norcross, Georgia

Responsible to the Director of Quality, Managed Procurement Quality and Assembly Inspection

Departments, with 21 direct reports, in a Manufacturing Team environment.

● Developed and Implemented Supplier Qualification / Certification Programs, achieving a 30%

reduction in Suppliers and a 20% reduction in divisional purchasing operating cost.

● Implemented “Quality Team” concept for Quality Engineers and Inspectors, achieving a 20%

overall improvement in product quality.

Education

● Associate of Science Degree, Business Management, Broward College, Ft. Lauderdale, Fl.

● Tomlinson Technical Center, Industrial Electronics (2yr), St.Petersburg, Fl.

● Faulkner University, Course work toward BS degree, 1 yr, Huntsville, Al

● US Army Signal School, Radar Technology, Ft. Monmouth, New Jersey

Training

● “In Search of Excellence” Northern Telecom

● ISO 9000

● IPC 610 Certified

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