Customer Service Human Resources
Resume:
Amahd Brokenberry
Houston, Texas 77082
******@*******.***
To whom it may concern:
Balancing the needs of an organization with the strengths of the employees is crucial to a company’s success. As a highly accomplished Human Resources professional, I am able to drive organizational growth through the identification, recruitment and placement of key individuals that can support this objective.
I have over 13+ years of customer service experience. I have worked domestically and in an international capacity with all different types of people and nationalities. I am well rounded when it comes to working in a diverse atmosphere. Additionally, I have worked to build programs that support HR initiatives while implementing internal processes that facilitate corporate objectives.
I have earned a reputation for my ability to work with individuals at all levels. This is due in part to my promotion of open communication between employees, managers and executives. My ‘open door’ philosophy and approachable demeanor have been an integral part of securing success for both employees and the company.
I am eager to bring my commitment to maintaining high levels of operational performance through the procurement and development of key talent to your company. I would greatly appreciate the opportunity to discuss my qualifications with you.
I have enclosed my resume, which further details my professional achievements. I look forward to speaking with you to discuss my interest in working for your company and the fresh approach I would bring to the position. I appreciate your consideration and thank you for your time.
Sincerely,
Amahd Brokenberry
4227 BARROW RIDGE LANE HOUSTON, TEXAS 77082
PHONE: 832-***-**** OR 832-***-****• E-MAIL: ******@*******.***
AMAHD BROKENBERRY
PROFILE
• A motivated Human Resource Professional with International experience supporting a diverse workforce.
• Proven track record in Human Resources, customer service, training, and employee relations.
• Highly motivated mission oriented team player who is fully capable of executing and completing a myriad of tasks simultaneously with an overall success rate in mission accomplishment.
• Experienced leader in the areas of planning, organization, coordination, prioritization, and creativity.
• Possesses the ability to foresee necessary requirements, establish priorities, and skillfully manage resources.
SKILLS
• Currently pursuing PHR Certification
• Familiar with 5th Discipline Training System (System Thinking)
• Microsoft Office Applications – Excel, Word, Power Point, Visio, Access and Outlook
• Systems Applications & Programs (SAP)
• Web PAN – Personnel Action Notice
• Human Resource Data Base (HRDB)
• Employee Management Tracking System (EMTS)
• PeopleSoft
VOLUNTEER EXPERIENCE
HR Consultant - Volunteer, The Fannie J. Loman Foundation, Inc.
January 2012 – Present
• Consult and provide HR Guidance and Employee Management strategies to the Foundation Director.
• Provide training and consultation on resume and policy review, recruiting and staff orientations.
• Teach the principles of 5th Discipline Training Systems (System Thinking) The Art of Creating a Learning Organization
EDUCATION
Texas Southern University, Houston, TX August 1995 – December 1999
Major: Marketing
PROFESSIONAL HIGHLIGHTS
Kellogg, Brown and Root, Inc – (SEII) (Various Locations in Iraq & Dubai)
Human Resources Generalist (Baghdad, Iraq) November 2008 – November 2011
• Consulted management on effective use of progressive discipline, goal development, performance feedback, assessment/evaluation, employee development, and conflict resolution.
• Fostered a Teamwork/Open Door Environment to increase employee retention
• Provided Customer Service in resolving employee matters, and addressing Human Resources, Payroll and Benefit related issues/questions to over 1,500 employee’s
• Coordinated employee recruitment activities, including advertising positions, scheduling and conducting interviews, applicant processing, and candidate selection and hiring functions.
• Organized and conducted New Hire Orientation
• Partnered with Project Controls to assist in Employee Realignments utilizing the Bases Of Estimate (BOE) to manage cost estimates and staffing levels for given Work Breakdown Structures (WBS)
• Processed Employee Compensation documentation such as (Promotion, Demotion, and Bonus)
• Support HR Manager as well as supporting the entire HR Team, independently and as a team
• Processes documentation for employee leave requests, including R&R “Vacation”, Emergency, Business, and Medical Leave travelers.
Prime Communication (AT&T)
Sales and Service Manager July 2008 – November 2008
• Managed, trained, and coached a team of 20 employees to improve employee growth, customer service, and increase store sales
• Trained employees on company policies and standards in an effort to meet departmental goals.
• Maintained a professional and ethical approach to presentations and demonstrations of company products/services, developing marketing sales plan and promotional strategies
• Consistently met or exceeded all quotas throughout my tenure in areas of sales and employee productivity.
• Maintain Store Inventory and product shipments (Supply Chain Management)
• Performed Store audits and quality checks on a weekly basis
Verizon Wireless
Manager September 2005 – June 2008
• Recognized by Senior Management for exceeding sales goals by 50%.
• Managed, trained and coached a team of 15 on company policy and procedures in an effort to increase morale, improve employee growth and deliver competitive and high level customer service while meeting departmental goals.
• Specialized in client retention by resolving and diffusing escalated customer situations
• Maintain Store Inventory and product shipments (Supply Chain Management)
• Performed Store audits and quality checks on a weekly basis
Contact this candidate