Customer Service Engineer

*** *. ***** ******, ********, IL,*****

PHONE 708-***-****,708-***-**** • E-MAIL **********@***.***

LINO MARDEGAN

OBJECTIVE

To continue working in the technical repair field where I will be challenged to contribute to customer satisfaction, cost management, and use of technology.

SUMMARY

Use organizational skills to execute duties quickly and interpersonal skills to build positive relationships with customers. Work independently and focus on providing a level of support that has been an asset to my company and is centered on meeting goals. On a personal level, I maintain accountability and involvement at all levels.

STRENGTHS

Client Management Trouble Shooting Customer Service

Interpersonal Skills Organization Project Support

EXPERIENCE

1986-1987 Ricoh Field Technician 3,4 & 5000 family. Refurbs and Service

1987-2004 Xerox -Senior Service Engineer – Midwest District Product Specialist

2005-09 Harland Clarke/Delphax Technologies-Customer Service Engineer/Inventory Specialist, Trainer

2010 Siemens Government Services- Field Engineer X-Ray, Explosive Detection Equipment

2011 Swift Transportation- CDL-A OTR Professional Driver, Regional Dedicated

2011 Con-Way LTL – Line-Haul Driver/Dock Worker Forklift Certified, Hostling

OVERVIEW

• Worked on location at John H. Harland Company/Delphax in Bolingbrook IL to maintain the Imaggia (high speed, wide-format, digital presses) and the Intouch (high speed, digital printers) MICR print on demand systems.

• Perform scheduled preventive maintenance as needed on Imaggia and Intouch digital presses and printers.

• Diagnose digital presses to board level repair, ensuring high productivity.

• Monitor and troubleshoot network connectivity to local SQL print server queue.

• Performing data backups and restoration to Windows 2000 host controller operating systems.

• Isolate and correct electro-mechanical problems utilizing maintenance diagnostics.

• Dismantle, adjust, and upgrade repair equipment according to field engineer bulletins, blueprints/schematics, field change orders, maintenance manuals, or drawings.

• Travel to customer sites, both domestically setting up digital presses, and provided on-call phone technical support when required.

• Use test patterns to identify and resolve quality problems in keeping with American National Standards Institute (ANSI) Magnetic Ink Character Recognition (MICR) standards to produce secure digital financial documents.

• Conduct structured inventory processes through online or illustrated parts catalog.

• Assist research and development department in conducting field site evaluations of improvement upgrades.

• Dismantle, diagnose and repair, or replace nonfunctioning: 3-phase VAC motors, DC brush-type and stepper motors, relays, printed circuit boards, Omron PLCs, and pneumatic components.

• Serviced equipment with an oscilloscope, digital meter, tachometer, ammeter, and standard toolbox.

• Ensured work performed was consistent with standard operation procedures, and in compliance with all regulatory requirements.

• Utilized high level of expertise to train new printer operators in areas of diagnostics, repair, maintenance, and safety; while providing continuous coaching and feedback.

TECHNICAL

A+ Certified

Completed all preliminary courses for MCSE & WinNT/2000 Certification, Micro-hard Technologies, Schaumburg, IL

EDUCATION

College of DuPage :Continuing Education Electo-Mechanical Program

Associates Degree. De Vry University, Chicago, IL

Star & Mega Truck Driving School……CDL-A

Doubles & Triples, Tanker Haz-Mat Endorsements

Swift Academy 240hr Behind the wheel OTR driving Coarse

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