Technician Support
Resume:
Vonn Mack
***** **** ********* ***. ***. # P***
Denver, CO 80014
********@*****.***
SKILLS
Windows XP 7 + years Windows Server 2000 2 + years
Windows NT/2000 8 + years Active Directory 3+ years
PC Hardware 5+ years MS SMS 2000/2003R2 3+ years
Remote User Support 7+ years Office XP/2003/2007 7 + years PXE Boot Imaging 1+years Desktop/Network Printers 4+ years
LAN/WAN Infrastructure 4+ years Symantec Ghost Imaging 5+ years
Cisco Routers/Switches 1+ years VOIP 1+ years
PBX/Telephony 2+ years Windows 7 Administrator 1+years
ACHIEVEMENTS AND CERTIFICATIONS
Microsoft SMS Certification 2000 Dell Certified Technician 2010
Enterprise Desktop Support Technician 2010
EMPLOYMENT ACHIEVEMENTS AND RESPONSIBILITIES
8-10 /1-11 Netvault Communications/ Level 3 Communications Broomfield, CO Windows 7 Deployment and Desktop Support Specialist
• Desktop support operations for 5000+ users on site and remote.
• Hardware upgrades and new equipment deployments.
• Completed Windows 7 upgrade contract for multiple departments (800 users)
1-10/12-10 Peak Systems Houston, TX/Denver, CO
Deployment Technician/Data Migration Specialist
• Systems and software inventory and management utilizing MS SMS 2000/2003R2.
• Satellite office support of 1,000+ users both in office and remote.
• Software installation / troubleshooting.
• PC Hardware support / replace.
• Successful planning and implantation of workstation OS upgrades.
• Completed equipment refresh project involving several network printers, plotters and workstations.
3-09/1-10 ECHOSPHERE LLC Alvin, TX
Advanced Technical Support
• Tier 2 support for remote system and installation issues.
• Facilitated escalation process and flow between customers and onsite technicians.
• Answer questions and resolve connectivity issues for clients via telephone and from remote locations
1-08/2-09 ARC – TEXAS Austin/Houston, TX Deployment Technician
• Deployed Motion Computing tablet PC’s to field agents for the Texas Department of Family Protective Services.
• Served as an escalation point for onsite end users to resolve technical issues and application questions.
• Assisted in the creation of new user account and joining domains.
• Configured Exchange email accounts for end users.
12-05/12-07 RCM Technologies Houston, TX
A&E Draftsman and Designer
• A&E draftsman and designer-contractor for Baran telecom.
• Produced AutoCAD LT 2008 construction documents for 4G Wimax Sprint build out
• Preliminary Phase 1 & 2 Problem determination and design analysis
• Red line corrections editor for technical illustrations submitted for code approval to the city of Houston
EDUCATION
Houston Community College– Associate in Applied Science–Recording Technology
The Metropolitan State College of Denver –Bachelor of Science– Industrial Design
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