Robert Goelz
*******@*****.***
Objective: To excel in an analyst role by applying my strong investigative and analytical skills from my insurance claims experience.
Education:
Monmouth University, West Long Branch, NJ May 2009
Bachelor of Science in Business Administration
Major: Management
Concentration: Finance
Employment Experience:
Claims Generalist, Managed Repair Representative
Progressive Casualty Insurance Co. June 2010-Present
• Communicate with customers professionally while supplying appropriate needs and accurately gathering facts.
• Act as main point of contact for customers to provide individual needs and coordinate vehicle repairs in a timely manner while resolving unforeseen conflicts when they arise.
• Maintain an organized schedule in a high pressure environment while effectively working on a team and independently.
• Investigate and resolve coverage issues in accordance to personal and commercial policies.
• Manage multiple vehicle repairs while ensuring work is done properly and completed in a timely manner.
Sales Specialist, Millwork
The Home Depot, Lakewood/Brick, NJ March 2003-May 2010
• Maintained department standards by ensuring proper merchandising to maximize sales opportunities.
• Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
• Acted as a liaison between vendors and customers with all products.
• Ensured customer sales, while maintaining safety, security, and integrity.
• Directly maintained multiple quotes and orders worth thousands of dollars.