Engineer-Business Service Mangement Delivery and support

Mohamed Shameer PM Phone: +91-810*******

E-mail: **************@*****.***

Summary:

** ****** ** ** ********** including Software development and HP BTO Solutions. In the current role as Engineer-BSM Service delivery and support, responsible for giving value add to the customer for the HP tools implemented for Monitoring Business services and end user experience. I am Proficient in installation, administration and maintenance of various components included in the HP Business availability center. Excellent communication and root cause analysis skills. My career objective is to work in a challenging professional environment to move forward in my career and contribute to the growth of the organization.

Technical Skills

Education 2005-2009

Bachelor of Engineering in Computer science with 65% from Cochin University- College of Engineering- Kuttanad, Kerala

Certifications HP BAC v8 AIS Certified Professional

Management Platforms HP Business Availability Center 8.04

HP Virtual User Generator 9.5

HP Real User Monitor 8.04

HP Business Process Monitor 8.04

HP Diagnostics 8.04

HP SiteScope 10.1

HP Operations Manager 8.1 for Windows

IBM Tivoli Monitoring 6.1

Software Languages and Scripting VB, Java, JavaScript, C#, ASP.NET

Trainings attended HP Business Availability Center 8.04

HP Service Manager 7.x

Operating Systems Windows, Linux

Databases Microsoft SQL Server 2005

MySQL

Interests Traveling, Driving, Playing cricket.

Professional Experience

Engineer-BSM Service Delivery and Support

Serviceberry Technologies Pvt Ltd

Bangalore, India

Since August 2010

• Implement and Support HP Business Availability Center 8.04.

• Recording the business transactions using HP Virtual User generator.

• Install Business Process Monitor Agents for transaction monitoring.

• Real User Monitor Administration

• Diagnostics installation for monitoring j2ee application.

• Install OM Agents for Windows Servers.

• EMS Integration with SiteScope for HP OM, IBM TEC and Whatsupgold.

• Creating Custom Reports using Custom Query Builder.

• Developed Operational process and procedures for support.

Key Projects:

Project: BSM Implementation and Support (BAC, BPM, RUM, Diagnostics, SiteScope, OM)

Client: Toyota Kirloskar Motors

Toyota plays a major role in the car manufacturing in India. As a part of ITSM practice implementation Toyota decided to follow HP Practices and tools across the organization for End user experience monitoring and reducing the mean time to resolution.

I was the part of the Implementation team and in the sustenance team of this project. My major roles includes VuGen Script recording for business transactions, BPM Agent Installation for Proactive application monitoring, RUM Configuration, End User Management Administration, EMS Integration(HP OM,IBM TEC, Whatsupgold) using SiteScope, HP OM Agent Installation and policy configuration for Windows Servers, IBM Tivoli Agent Installation and Situation configuration. Also I was the part of Diagnostics Installation in UAT and Production environment of J2ee application. In the Sustenance team my roles include maintenance of the tools implemented and complete end to end monitoring of end user experience and root cause analysis for problems.

Software Engineer

Buono Technologies

Cochin, Kerala

June 2009 - July 2010

• Developed Applications in programming languages like C#, VB.NET, PHP

• Worked using Microsoft Tools like Visual studio and SQL Server Management studio

• Handle Database designing for different projects

• Included in Development of Online Examination System using C# and VB.NET

• Handled Reporting Tools like Crystal Report

• Developed websites using Joomla Content Management System

Personal Details

Date of Birth 23-July-1987

Permanent Address Parakkoot House, Kara (P.O)

Kodugallur, Thrissur Dist.,

Kerala, India -680671

Mobile +91-810*******

Sex Male

Marital Status Single

Languages known English, Hindi & Malayalam

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