Quality Assurance Human Resources
Resume:
Kathi Whiteside, LMSW, MPA
Dallas, Georgia 30157
********@*********.***
Objective: To provide executive level experience and knowledge within an organization searching to improve productivity, alleviate and/or stabilize costs, and ensure checks and balances in its approach to making it’s customer base satisfied.
EDUCATION
Kennesaw State University Kennesaw, GA
Master of Social Work May 2008
Addictive Diseases
Kennesaw State University Kennesaw, GA
Master of Public Administration December 2003
Government
Kennesaw State University Kennesaw, GA
Human Services, BS July 2001
Criminal Justice
EXPERIENCE
OASIS Counseling, Inc. (For Profit) January 2010 to
Program Director present
• Member of a five man executive team collaborating efforts to ensure operating programs are efficient, effective, and responsive. Sustaining a profitable margin under a managed health care system.
• Providing effective leadership to a staff of 135 office personnel and field staff clinicians.
• Oversees compliance of state policies and procedures within agency to ensure standards are being met to receive federal and state funding (only source of generated revenue). Subject to quarterly external audits by state of Georgia.
o Coordinated efforts to succeed at a passing state audit after previous failing audit scores prior to my arrival.
• Develop, implement and oversight of all agency protocols ensuring clinical integrity and quality service delivery.
o Increasing quality assurance by 75%, decreasing redundancy of workload performed by two inner departments, and increasing productivity by three inner departments cutting costs through provision of a checks and balances approach.
• Develop corrective action plans for auditing purposes, employee performance improvement and program development.
o Program evaluation and analysis ensuring measurable outcomes and objectives are being met.
o Newly developed Hispanic Outreach Program
o Streamlining five inner-agency departments
o Overall business analysis completed in efforts to meet 2011 Strategy Plan deliverables
o Business Plan developed to initiate further clinical services
o Internship program providing support to five Georgia State Universities (graduate level candidates).
• Frequently presents agency strengths and services to state wide referral sources, judicial teams, court officers, school personnel, and fellow providers for consultation purposes.
• Develops proposals and budgets regarding programmatic and clinical needs.
• Oversees agency accreditation (CARF) process.
• Oversees newly developed Hispanic Outreach Program.
Family Intervention Specialists, Inc. (Non-Profit) June 2007 to
Program Director December 2009
• Member of a four man executive team.
• Provided direct supervision to the programming department consisting of three support staff and provided leadership and supervisory support to an administrative staff of 30 and a clinical staff of 240.
• Collaborative efforts of executive team ensured compliance of state wide regulations securing adequate reimbursement of service delivery to the mental health and substance abuse population serviced.
o Two years of passing audit scores achieved.
• Ensured clinical integrity of all therapeutic approaches utilized within each modality provided (individual and family therapy, community support services, and group).
o Efforts resulted in becoming the largest non-profit Core and Specialty provider in the state of Georgia
• Developed and implemented co-occurring treatment program within a newly erected recovery residence for the young-adult female population and their children.
o Housed and provided treatment to five females and 13 children during their transition from residential treatment facilities to a community based recovery residence while ensuring substance-free environment
• Oversight of clinical program presented to five drug courts within the state of Georgia to include family dependency treatment courts, juvenile courts, and DUI (driving under the influence) courts.
o Provision of clinical treatment
o Development of programmatic tactics to ensure quality service, organization, and cost efficiency
o Quarterly evaluations ensuring service delivery was adequate.
o Facilitation of superior quality services to all members of the courts while meeting the programmatic needs of the agency and treatment court officers
• Coordinated agency wide compliance of Office of Regulatory Services policies and procedures in efforts to maintain newly received licensure status.
Cobb County Juvenile Court May 2002 to
Probation Officer February 2006
• Provided case management to probationers in efforts to comply with court order. Included monthly visitation, collaborative meetings, court appearances, adequate referrals for clinical intervention, community service, and educational advancement.
• Made daily court appearances providing adequate testimony in regards to probationer’s progress.
• Provided on-call support to local law enforcement in response to juvenile population activity.
• Completed official court documents and submitted for judicial review.
Head Distributing February 2000 to
Human Resources Assistant May 2002
• Assisted with employee relations to include internal conflicts, professional mannerisms, and intra-agency communication.
• Conducted interviews for potential office personnel and warehouse personnel.
• Conducted new hire orientations.
• Managed benefits package for eligible employees.
• Created and distributed organizations monthly newsletter.
CERTIFICATIONS/LICENSURES
Licensed Master of Social Work, State of Georgia
Certified Addiction Counselor II Candidate
Member of the National Association of Social Work
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