Insurance Life

Role Technical Lead

Professional Summary

Worked as ‘Technical Lead’ in Computer Sciences Corporation Limited.

Extensive experience in Mainframes development using COBOL, JCL, VSAM and DB2.

7.2 years of experience in different phases of SDLC mainly scoping, analysis, designing, development, testing, implementation and maintenance of applications using Mainframes Technology in Life and P & C Insurance industries.

Obtained “Certificate in Insurance” provided by UK based professional organization “Chartered Insurance Institute”.

Had been to Client workplace (Aviva Insurance, UK) thrice and worked as Onsite coordinator for more than 2 years. Excellent client facing skills and problem solving skills.

Roles undertaken for Aviva, Guardian Life and UNUM insurance companies include

• Ensuring quality deliverables within specified timelines, involved in impact analysis, high level and low level design and reviews, high quality coding, unit testing covering all boundary conditions, integration testing, Regression testing and bug fixing.

• Lead the team. Mentor the team members as and when required and help them out in technical difficulties.

• Work delegation and coordination between team members and Client.

Work Experience

Name of the company From (Month, Year) To (Month, Year) Duration in the Company

CSC India Pvt Ltd Jan 2005 March 2012 7 years 2 months

Skills & Knowledge Matrix

Operating Systems Languages OLTP Databases File Structures Tools/ Utilities

OS/390, Windows (XP, Win7) COBOL

SQL

JCL CICS DB2 VSAM FILE-AID, ENDEVOR, Xpediter, ISPF, Changeman

Education

Class/ Course Name Of The Institution Board/ University Year % / GPA Obtained

Bachelor of Engineering PSG College of Technology – Coimbatore Bharathiar University 2003 82%

XII RMHSS, Puliyur State Board 1998 88 %

X RMHSS, Puliyur State Board 1996 87 %

Certifications

S.No Course Program Name Grade

1 IF1 Insurance Fundamentals P

2 IF3 Insurance Underwriting process P

3 IF4 Insurance Claims handling process P

4 CII Certificate in Insurance P

Project Experience

Aviva Insurance, UK

Aviva Insurance earlier called as Norwich Union is the biggest Life and P&C insurance provider in UK. P&C insurance runs on Exceed product. Exceed is a 3-Tier Architecture product. Front end is Visual basic, Middleware is XML and Host is Mainframes. All the business logic is handled in Mainframes.

Project : Exceed

Roles : Team leader

Technology : COBOL,JCL, VSAM, DB2

Period : January 2005 to March 2010

Team size : 10

Responsibilities

• Interacting with the business users to gather requirements, Analysis of High-level business requirements and identification of functional and technical requirements

• Work delegation and coordination between team members and Client.

• Performed various roles ranging from developer to Team lead in insurance underwriting and claims processing.

• Mentored more than 20 members in the team.

• Brought business to CSC offshore while working as onsite coordinator.

• Resolved highly critical production issues by discussing directly with the business users.

• Sent weekly status reports and conducted regular meetings/conference calls with the client and offshore team members

Guardian Life Insurance, USA

Guardian Life Insurance Company is one of the largest insurance companies in America. Front end is CICS and .net whereas back end is Mainframes. ZEUS application is a part of GLIC that takes care of all billing and collections.

Project : GLIC Production support

Roles : Associate Manger – Projects

Technology : COBOL,JCL, VSAM

Period : April 2010 to March 2011

Team size : 6

Responsibilities

• Monitoring the Batch cycle, resolving batch abends, ensuring online availability and meeting all Service Level Agreements (SLAs).

• Providing value addition to the customer by optimizing the batch cycle.

• Providing permanent fixes for the production abends.

• Interacting with Onsite lead and delegating the work to offshore team members.

• Mentoring and helping team members to provide solutions for production issues.

• Sending daily status reports and organizing weekly meetings with onsite.

UNUM Insurance, USA

A fortune 500 company, UNUM is the market leader in disability and group life insurance. BEST application is a part of UNUM which deals with Individual disabilities policies, renewals, amendments and endorsements. Front end for this application is TELON and back end is Mainframes. All the business logic is handled at back end.

Project : BEST – Individual disability application

Roles : Associate Manger – Projects

Technology : COBOL,JCL, VSAM, DB2

Period : April 2011 to March 2012

Team size : 5

Responsibilities

• Providing Level 2 support for Night batch cycle

• Providing permanent fixes for production issues. Working on process enhancements/ Optimization of Batch cycle

• Handling major/minor enhancement works.

• Coordinating with onsite and delegating work to offshore.

• Sending weekly reports, capacity planning and metrics generation

Professional Achievements

• Brought Batch support and Level 2 support work to CSC offshore from Client place. Liaised with client, defined SLAs and provided KT to offshore thereby setup a team of 10 members.

• Resolved a high severity production issue by retrieving corrupted data of 29 million policy users.

• Successfully delivered a mini project that reduced the business critical ‘Payment taken Issue failed errors’ from 400+ per month to less than 50 per month.

• Organizational level trainer on Mainframes, Cobol and received excellent feedback.

• Attended ITIL V3 training at CSC

Rewards and appreciations

• Received ‘Star Performer of the Quarter’ award.

• Received ‘Certificate of Appreciation’ for contributions towards various deliveries.

• Nominated for ‘Employee of the Quarter’ award.

• Rated 1 (Outstanding, far exceeding expectations) in two appraisals.

• Won first prize in National level Paper contest held at NIT, Trichy in 2003

• District level winner in Table tennis and Chess. Represented district in Tamilnadu State level Chess competition

Hobbies

• Playing Table tennis and Chess

• Practicing yoga

Personal Details

First Name: Lakshmanan

Last Name: Krishnappan

Gender: Male

Marital status: Married

Date of Birth: 30 September 1980

Address: 2301, General Electric Rd, Apt 19, Bloomington, IL, 61704

Mobile: 309-***-****

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