Customer Service Manager

David E. Escalante Jr.

*************@*****.***

Cell: 209-***-****

OBJECTIVE

Experienced and dependable bartender seeking a position with advancement opportunities where I can utilize my energy, skill, creativeness and multitasking abilities in order to make money for my establishment.

EXPERIENCE

FATS Bar and Grill

Head Bartender/Server

October 2010 to Current

Multi-tasked orders, cash register and product preparation under fast paced conditions (Night Club Setting). Provided customer service to all customers to ensure correct order and satisfaction. Coordinated with management to ensure a safe and inviting environment for all guests. Maintain proper accountability and quality of product and equipment. Operate on Aloha POS system. Supervise the work of bar staff and other bartenders. Create drink recipes.

California Pizza Kitchen

Shift Leader/Server/Bartender

July 2007 to April 2012

Managing front and back of house staff, supervise 10 to 15 team members while providing service to guest and servers, Collected server cash check out in order to batch and enter nightly deposits. Trained serving staff that promoted to bartender position. Performed food running, making drinks in a timely manner for servers including but not limited to beer, wine and distilled cocktails, cold and hot coffee drinks. Assist customers at take-out counter, handle cash transactions, maintain and balance cash drawer at end of shift. Clean and sterilize bar equipment, restock bar, bus tables in down time. Knowledge of Aloha POS systems, receive daily product invoices and weekly inventory.

In-Shape Health Club

Fitness Manager/Personal Trainer

June 2005 to April 2009

Provided customer service, Maintained and Exceeded membership sale goals. Scheduled appointments, organized department meetings, Interacted with all levels of staff including management at all times. Assisted with other health club events to help reach their goal in membership sales. Designed nutrition programs, Trained one on one as well as in a group setting. Performed gym maintenance, daily and monthly stat reports. Monitor and maintained individual client performance and progress for personal trainers as well as my own clients.

EDUCATION

Maric College - Therapy Health Technician

Stockton, CA - Certificate 2005

Bear Creek High School - General Education

Stockton, CA - Diploma 2002

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