Project Manager/Network Engineer
Resume:
Siju Varghese
Apt# ***, West Orange,
New Jersey – 07052.
Ph- 973-***-****
CURRICULUM VITAE
OBJECTIVE
Seeking a challenging career where there is opportunity for growth in terms of knowledge,
skill and competence.
Work Experience: 6 Years:
Electronics Sales Associate for Wal-Mart.
(10/17/2008 to 01/30/2010.)
2220, Route 27, Vineyard Square,
Edison, NJ-08818.
PH-732-***-****.
Responsibilities: -- Customers Service, explain about TV. Help old customers by lending them a helping hand. Help them with their decision to buy the best gadget or appliance. Answer customers all technical doubts. For example: A customer was looking for LCD TV. When I approached him he said he is not willing to buy now, may be later, Anyway I started explaining him about different TV’s, he wanted to buy the best , I told him Sony or Samsung , both come with a 10Hz digital video processor, DLNA, HDMI, RJ45, PIP, better contrast and more resolution. Instead of buying just 1 he bought 3 TV’s. Best technically qualified sales associate. Increase overall sales by convincing customers. Explain about Computers, routers, difference between hub and switch, Mp3 players, DVD player, Blu-ray player, converter box, TV antenna, difference between full screen and wide screen, resolution of TV, difference between LCD, Plasma TV and Led TV, different refresh rate of TV 60Hz 120Hz and 240Hz, difference between 720p and 1080p, difference between NTSE, PAL and ATSC tuner. Connecting multiple TV’S using splitter, coaxial cable, and modulator Connecting all TV‘S using component cable from patch panel. Educate customer how to stream movies from laptop or desktop to TV, access all digital content on HDD to TV, browse some sites on TV and gaming system. Increased the overall sales by convincing customers and explaining to them about all the important futures. Explain to customers about Pre-paid and Post-paid cell phone different plans for Pre paid like Low usage, medium usage, text plan, rollover minutes, total minutes, charges, daily access charges. For Post paid contract ( AT&T,T-mobile, Verizon) different plans family plan, individual plan, upgrading, new contract, adding more lines to exacting line, data plan . Explain the features of different phones to customers. Running the cash register. Activating post paid cell phone. Ordering merchandise using hand held computer ( telxon) bin in and bin out merchandise using telxon, checking inventory using telxon, checking item by UPC using telxon .Updating the MOD. Auditing of merchandise. Help customer by answering all their doubts and questions. Provide them all the resource for making their shopping experience pleasant and exciting. Solve customer technical problems through phone. Difference between Intel and AMD processor computers. Explain clock speed of processor Ghz ,catch memory, physical memory, virtual memory, wired and wireless networks g, n, solve customers’ networking problems through phone,. Educate customers about the importance of backing up all software difference between full, differential, incremental, daily backup. Request customers to buy and install antivirus software, routers, wired or wireless printer and 2year extended warranty plan from store.
Network and Hardware Technician for Comptutor Web & Print service.
(09/25/2007 to 07/14/2008.)
539 Northfield Ave
West Orange, NJ 07052
Responsibilities: --Servicing of Computers Fixing HDD errors, Blue Screen, Troubleshooting according to beep sound, OS corruption, virus spyware& adware removal, bootsector errors, Memory errors, Motherboard servicing replacement of capacitors, resistors, transistors, CDRW servicing ,SMPS servicing, Laptop servicing replacing LCD monitor, inverter errors, backlight, motherboard, soldering the power jack, RJ45 & 11 connector. Replace heatsink & fan, display, wireless adapter, HDD. Using software to analyze hardware problem. Fixing boot errors, editing Boot.ini, restore corrupt OS through recovery console, fixing NTLDR errors, Assembling PC, Servicing Printers, Customer Support, Networking, Pear to Pear, Client Server, Domain Controller, Installing member server, DNS Server, DHCP Server. Backup of data (full, incremental, daily) and cloning & imaging of HDD using backup software. Restoring OS if boot.ini or MBR corrupt. Installation of Security Camera/ CCTV and Digital Video Recorder that will record video input from the Security Camera/CCTV connected to DVR, for monitoring a home or business using Internet connectivity allowing you to monitor your system remotely through HTTP port. Keep a record of your surveillance by connecting to an optional time-lapse VCR or Digital Video Recorder (DVR). Installation of software’s, hardware, maintenance, repairs of all software and hardware. Installation, repair of all windows operating system and Microsoft office Suite. Servicing of computers, laptops, installation of OS, backup of data, cloning HDD, recovering OS, files & data from backup is OS corrupt. Installation of network IP surveillance cameras. Promoting windows server to Active Directory. Installing member server. Installing DNS Primary & secondary, forward & reverse DNS, DHCP, IIS, software routing, DDNS, IPSec, Group Policy, Domain Local, Global, Universal. Virus & spyware removal. Hardware installation & configuration. Fixing network and internet connectivity problem. Configuring e-mail software, recovering e-mail setting, mail and address book after formatting and reinstalling OS. Wired and wireless router configuration. Customer support. Check customer complain register, update the customer in-house & on-site database. Attend service calls on-site and in-house on time. Prepare invoice for the service provided. Customer support over phone.
System Administrator for Indiavision Satellite Communication Pvt Ltd
Regional News Channel in India transmitted through Insat4A. (12/10/2004 to 02/18/2007)
32 /1787, 6th Floor, Tutus Towers,
NH Bye Pass Road, Palarivattom,
Cochin- 682024, Kerala, India.
Phone: - 091- 484- 2338350, 2338346
Fax : - 091- 484- 2535306, 2340627
Responsibilities: -- Maintenance of Computers, Assembling PC, Servicing Printers, and Networking, Client Server, Domain Controller, Installing member server, Child Domain Controller, DNS Server, DHCP Server, IIS server, Print server. Overall incharge of the audio video department and the feed room. Protocol used for all the system is TCP/IP. Responsible for the day-to-day maintenance of feed room and audio video streaming system from installation to troubleshooting fault finding and fixing it. Remote troubleshooting and administrative login using 3rd party software. Remote administration and bandwidth management through IIS. Responsible for all the implementation of video streaming and video over IP, MPEG TRANSMITTER and MPEG RECIVER, . Protocol used for audio video streaming is UDP (User Datagram Protocol). Live on the air audio video streaming of current and breaking news and programs from recording, capturing, encoding and transmitting feed to PCR without OB van. Unicast and Multicast streaming. Using virtual remote access software to troubleshoot computer software problems.
3)) Freelance Hardware Networking Professional (11/24/2002 to 06/19/2003)
Responsibilities: - - Maintenance of Computers, Assembling PC, Servicing Printers, Customer Support, Networking, Pear to Pear, Client Server, Domain Controller, Installing member server, Child Domain Controller, DNS Server, DHCP Server.
(Clients: - Reserve Bank of India Cochin, Pan American Apparels, Bimal Steel Ltd, Stella Medicals Pvt Ltd, Delhi Surgical Ltd, Henry and Fared Electrical Pvt Ltd. Noel Construction Pvt Ltd.
4) Hardware and Network Engineer for Aldous Glare System Pvt Ltd, (04/06/2001 to 03/14/2002)
2nd Floor, City Memorial Building,
Beerankunju Road, Cochin- 682018, Kerala, India.
Phone: 091- 484-372059, 383315, 373901.
Responsibilities: - Maintenance of Computers, Assembling PC, Servicing Printers, Customer Support, and Networking, Pear to Pear, Client Server, Domain Controller, Installing member server, Child Domain Controller, DNS Server, DHCP Server.
5) Customer Support Engineer for Delstar Star Systems Pvt Ltd. (08/01/2000 to 03/31/2001) Peyoli Road, Kacherippadi, Cochin-18, Kerala, India, Phone: 091- 484-365964, 367451 Responsibilities: - - Maintenance of Computers, Assembling PC, Servicing Printers, Customer Support, and Networking.
Technical Skills:
Hands on Experience in the Implementation and Troubleshooting.
Installing Windows : - Remote Instillation (RIS through PXE Boot Rom), Unattended Installation (Running Setupmgr creating answer file and running automated installation), Restoring System State Data, Creating Backup of Data Normal, Copy, Differential, Incremental, Daily, Troubleshooting Failed Instillation, Upgrading Member Server to domain Controller.
Managing Security: - Managing Security Setting, Managing Group Policy within Active Directory, Applying Group Policy to Network Client, Managing Local Computer Policy, Using System Policy
Disk Quota Policy, Security to Files and Folders, Providing access to Shared Folders.
DHCP: - Installing DHCP, assigns a scope, reserve an IP address, and provide Gateway address in DHCP.
DNS: - Installing DNS, Configuring DNS (Forward & Reverse), Creating Sub Domain, Providing Replication, Resolving DNS, Creating Scope Zone, Troubleshooting DNS.
IIS (Internet Information Service): - Installing IIS, Configuring and Managing IIS, Troubleshooting IIS.
Managing Printers: - Sharing printer in Network, Managing Printer Properties, Print Pooling, TCP/IP Printing, Setting Priority, Troubleshooting Printing problems.
Personal Information Age : 32
Nationality : Indian
Languages : English& Hindi
E- mail Address : farj8b@r.postjobfree.com or farj8b@r.postjobfree.com
Strengths:
Hardworking, diligent, and determined.
Good communication and presentation skills.
Effective team management skills.
Effective counseling and motivating skills.
Networking Certifications:
MCP- (Microsoft Certified Professional) Windows 2000 Server & Professional.
Academic Qualifications:
Bachelor of Arts B.A (Economics)
L.B College, Vishakhapatnam,
Andhra University, India.
Pre-University Degree- Arts
Andhra University, Vishakhapatnam, India.
Secondary School Leaving Certificate- S.S.L.C
Andhra Metric, Andhra University, Vishakhapatnam, India.
Other Certificate Course,
Diploma in Hardware and Networking from GMIT.
2nd Floor, Formost Building, M.G Road,
Cochin, India- 682012, Phone- 091-484- 2472847.
I hereby declare that the above details are true to the best of my knowledge.
Yours truly,
Siju Varghese.
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