Sales Customer Service

Alan D. Griffin

708-***-****/708-***-****/**********@*****.***

**** ********* **, ******* ****, IL 60471

Profile:

• Over seven years of sales experience including inside and outside sales.

• Over ten years of customer service experience

• Over five years of IT experience

• Areas of expertise are windows operating systems, internet and email protocols, sales presentations, and troubleshooting for computers and wireless devices.

Education:

Bachelor of Science The Chubb Institute 2003

Major: Network Administration and Engineering GPA 3.67

Experience:

2010-2011 Flextronics/Verizon Wireless Joliet, IL

Retail Technical Support

• Provide customer support in all aspects of service

• Troubleshoot wireless devices and provide education to customers

• Consistently meet sales goals on performance levels

• Make sure demo devices are in proper working order

• Be an expert on all device operating systems(IOS, Android, Blackberry, Windows, Palm, etc.)

• Be aware and knowledgeable of software updates, known issues and other information about all wireless devices.

2006-2009 Alpha Wireless Calumet City, IL

Sales Representative

• Provide excellent service on wireless phones and other products

• Generated growth and profitability with innovative sales strategies

• Create marketing material and presentations to generate new business

• Meet and exceed monthly sales goals

2007-2007 Helio Chicago, IL

Account Executive

• Develop relationships with store owners to increase sales, product knowledge, and overall productivity

• Developing and hosting various trainings with reps and managers to increase product knowledge and sales techniques

• Creating action plans to help store owners increase sales and reduce churn

• Actively seeking new points of distribution with in the Chicago market and neighboring cities to increase the Helio footprint and distribution channels

• Meet and exceed monthly goals

2004-2006 Broadwig/Focal Communications Chicago, IL

Technical Support

• Provided Tier I and Tier II MS Office, LAN,WAN and Lotus Notes

• Resolved Microsoft desktop application(excel, power point, word, and outlook), issues under level two support for over one hundred users

• Analyzed and monitored network for efficiency and effectiveness, including server performance, activity, memory and disk space

• Coordinated server security, backup, and restoration measures for unplanned outages and other security issues.

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