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Customer Service Manager

Burlington, NJ, 08016
August 24, 2012

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J. Nathaniel Pettyjohn

*** **. **** ******

Burlington, NJ 08016


Work Experience:

July 2004 - October 2011: Xerimis Inc., Moorestown, NJ

Jan 2007 - Oct 2011 Label Production Manager

Coordinated and supervised production and inspection of labeling for packaging of clinical study materials.

Wrote revised and implemented SOPs for departmental tasks in compliance with best practices, cGMPs and appropriate regulations. Drafted and revised data capture forms for documentation of routine tasks.

Responsible for developing and implementing training plans for label production and inspection staff.

Investigated discrepancies and complaints, wrote and revised reports including corrective and preventive actions. Performed relevant follow up efforts including re training and revisions to SOPs.

Produced printed labels using Thermal transfer and laser printers, including label text design using EasyLabel and Labelworks.

Worked closely with Project Managers to develop appropriate labeling for clinical studies including design of label text, selection of label stock dimensions, color and opacity, when necessary ordering new label stock to meet the needs of the study.

Sourced label stock materials from vendors ensuring material specifications would meet our needs.

Maintained an inventory of several hundred specifications of label stock materials.

Nov 2006 - Jan 2007 Label Production and Inspection Trainee

Prepared clinical labeling materials under supervision and guidance of Label Production Manager

Inspected labeling materials following appropriate SOPs.

Sept 2005 - Nov 2006 Project Management Associate

Prepared primary and secondary packaging batch records for use by packaging staff.

Draft material specifications for packaging and labeling materials and investigational drug products.

Prepared randomizations for internal and client approval.

Performed periodic inventories of study supplies according to client specifications.

Located and documented materials ready for disposition following conclusion of study.

Sept 2004 - Sept 2005 Packaging Room Supervisor

Supervised primary and secondary packaging batch records.

Investigated and documented discrepancy reports for packaging operations.

Worked with automated packaging equipment for blister strip production, card sealing and bottle filling, in addition to assisting with preventive maintenance for these devices.

July 2004 - Sept 2004 Packaging Room Associate

Completed primary and secondary packaging batch records of investigational materials

Labeled materials in accordance with special instructions and packaging samples.

Learned relevant SOPs to accomplish assigned tasks and was familiarized with cGMPs

September 2002 - February 2004: Keyholding Supervsior, FAO Schwarz, King of Prussia, PA

Supervised staff and managed point of sale operations in the absence of General Managers.

Motivated staff to maintain high standards for customer service, demonstrated personal service and individual attention to customers.

October 2000 - June 2002: PC Technician with PC/LAN Group, MeadWestvaco, Laurel, MD

Resolved problems involving hardware, software, networking, etc.

Planned and Implemented project to Configure and Distribute new PC’s to end users

Implemented plan to upgrade PC's site-wide to Windows 2000

Assigned priority to achieving goals and providing excellent user support

Developed Standard Operating Procedures for common tasks


1998 - 2000 Widener University, Chester, PA

Bachelor of Arts, International Relations

GPA 3.85, 4 Semesters deans list, Specialty Asian and Security Issues

Coursework included Strategic Intelligence and East Asian studies

Honor Societies, Alpha Chi, Pi Sigma Alpha, Pi Gamma Mu, Phi Sigma Pi

Admiral Herbert F. Leary Award, Top ranking student in International Relations program

1996 - 1998 Montgomery County Community College Blue Bell, PA

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