System Administrator

Kevin M. Humphrey

**** **** *****, **********, ** 06457

Home: 860-***-**** Cell: 860-***-****

Email: *******@*****.***

OBJECTIVE: To obtain a challenging position in the IT field to gain personal and professional experiences and build upon my expertise.

CERTIFICATIONS: MCP, DHCE

TECHNICAL KNOWLEDGE

Operating Systems: Client: Windows 3.1, Windows 9.x, Windows 2000, Windows XP and Windows Vista. Server: Windows NT Server 4.0, Server 2000, Server 2003, Testing on Server 2008, Redhat Linux, Fedora Core, SuSE Linux, Solaris 8, Novell Netware 3.x, 4.x, 5.x and 6.x, MAC OS X.

Networking Technologies: Ethernet, Token Ring, IPX/SPX, TCP/IP, DNS, WINS and Net Beui protocols, NFS Filesystem, Active Directory, X-Windows, KDE, Gnome and CDE UNIX desktop environments.

Administration Tools: Remedy and Peregrine Help Desk suites, Active Directory, Citrix, GotoAssist, Remote Desktop, Centra, Windows Remote Assistance, Systems Managemnet Server, Terminal Servcies, Microsoft, Live Communications and Zenworks Manager.

Languages: Visual Basic, MySQL, MS SQL, C, C++, PHP, HTML and Javascript.

Groupware: Lotus Notes 4.52, 4.55 and 5.x including Domino Web Server, Novell Groupwise, Microsoft Exchange, Exchange Server, Outlook, MS Office 97-2007, Lotus Smart Suite, Sharepoint, Star Office and Open Office, MS Office Live Communicator and Live Meeting and Centra.

Products/Databases: Remedy and Peregrine Help Desk tracking software suites, Oracle Forms and Reports, PC Anywhere, Adobe Photoshop, Corel Draw, MS-SQL Server, Exceed, Cognos Impomptu, Peoplesoft, Citrix Metaframe, Frontpage, Macromedia Flash 5 and Dreamweaver, Norton and Macafee Antivirus, Script it, VNC, VMWare, Checkpoint Firewall, Arcserve, Adobe Acrobat, Saros Document Manager, Microsoft Visual Studio, Visual Age for Java and Websphere, Avante, and SAP

Hardware: Compaq, IBM, Dell, NEC, Gateway and Toshiba Desktops, Dell Servers, Laptop computers, Palm Pilot, Pocket PC and Blackberry PDA devices, HP and Canon Laser and Deskjet printers, Belcan switches, and PictureTEL videoconferencing equipment.

Freelance and Open Source Technologies: PHP, MySQL, Drupal, Joomla, phpBB2, Invision Powerboard, Wordpress, Movable Type, Pivot Log, CPanel, Plesk, LAMP exposure..

Telecommunications: Avaya and Asterix PBX systems, Lucent and Avaya handsets.

AIX Experience: Basic administration, from remote emulation as well as basic AIX system administration.

ERP Experience: Respironics: Avante/SAP system used for checks, invoicing and other production job functions.

United Healthcare: Production/Application support on multiple peoplesoft/oracle based applications for Accounting and financial purposes.

Professional Experience:

4/02 – Present: Respironics Medical Systems, Wallingford, CT

Acquired by Phillips Medical Systems 12/07

Environment: 300+ users At Client site as well as remotely supported users: Microsoft Server 2003/Solaris, Ethernet networking environment, Avaya PBX phone system, Windows XP workstations standardized on a Dell hardware platform for Servers, Workstations and laptops. PDAs are blackberry. Printing infrastructure is a combination of HP, Xerox and Canon multipurpose network printers. Common Applications are Microsoft Office, SAP, Norton Antivirus, Microsoft Active Directory and SMS, Remedy Helpdesk, Nortel Contivity VPN, Adobe Acrobat, Zenworks Asset Management, Microsoft Live Communicator and Live Meeting, AutoCAD, Datasweep, Go to Assist, E-Time and Citrix Metaframe.

Duties: Site wide Administration, Desktop support and application support for Workstations, Laptops and PDAs, Network Connectivity issues, SAP Administration, Nightly Server backups using Veritas, Site wide printer support, served as Vendor contact for Iron Mountain and Ikon for troubleshooting and billing issues, participated in the global helpdesk, helping with remote support as well as on call rotation.

Projects: Participated in Two Domain restructurings on the Client and Active Directory side, Multiple Server deployments, Cabling consolidations, and site wide Workstation deployments. Completed the overhaul of the Site's printing infrastructure involving deployment and configuring of new printers. Acted as Vendor contact for any ongoing technical issues, billing and supplies. Was responsible for multiple SAP site wide upgrades and large scale software deployments.

1/2002-4/2002: Siemens Business Services, East Hartford, CT, Computer Upgrade Technician

Client Site: Pfizer Global Research in New London CT, participated in a large scale Windows 2000 migration project. Was responsible for imaging and upgrading desktop and laptop hardware, data migration, software application installs and problem ticket resolution.

9/98 - 12/2001 United Healthcare, Hartford, CT

Desktop Support and LAN Analyst

Environment: 3000+ Users, Windows NT 4.0/Novell/HPUX token ring architecture, Nt 4.0 Client workstations, Microsoft Office, Lotus Notes, Peregrine Helpdesk, Adobe Acrobat, Adobe File maker, People Soft, Microsoft Visual Studio/Java development platforms. Workstations were a mix of IBM and Compaq workstations and laptops, PDAs were palm pilots and pocket PCs.

Duties: Day to Day level 2 help Desk functions, Workstation image and deployment, break fix, software installations, network connectivity issues, network security issues.

Projects: Participated in multiple floor moves; moving and reconfiguration of Workstations, Laptops, printers, cabling,. Participated in switchover from Token Ring to Ethernet architecture, Served as Vendor contact for a Citibank billing application, developed documentation for remote users after multiple claims offices were closed for routine laptop usage.

10/95 - 8/98 Information Technology Consulting

1) Westbrook Technologies, Branford, CT; QA Analyst

Performed QA testing on a OCR Frontend Database application with a Sybase, SQL

and Oracle backend in a Win95/98/NT/Novell Netware environment.

2) Integrated Systems Group, Springfield, MA;

Client Site: Phoenix Duff and Phelps, Hartford, CT

Performed desktop, network and application support on a Windows NT 3.51, 4.0, and UNIX network using Windows 95 client.

3) Keane Consulting, Darien, CT;

First Client Site: Yale Medical Corporation, New Haven, CT

Delivered desktop support and system administration in an environment consisting of Novell 3.12, 4.0 & 4.11, Win 95, Macintosh OS 7.x, MS Office, Lotus Smart Suite, Lotus Notes 4.5 and Novell GroupWise.

Second Client Site: Fleet Bank Century Compliance Center, Rocky Hill, CT

Remediated COBOL code in a year 2000 project and Provided Lotus Notes support.

4) Cube/EDS, Orlando, FL:

Client Site: Charter Oak Credit Union, Groton, CT

Administered a system consisting of NT 3.51, Windows 95 and Mac OS 7.x. Utilized SQL Server 6.0, MS Office and Exchange. Maintained and supported NT 3.51 servers, modems and ATM connections.

5) Robert Half Consulting, Hartford, CT: Consultant/Help Desk Analyst:

Client Site: Yale Medical School, New Haven, CT

Supported a Novell 3.12/NT/Windows 95 wide area network. Participated in a rotating phone support schedule for PC software installation and problem resolution.

6) Hallmark Totaltech, Rocky Hill, CT;

Client Site: Pride Technologies, a PC vendor, at Millstone Nuclear Plant in Waterford, CT

Provided desktop support in a Novell 4.0 and Windows NT 3.51/Windows 95 environment.

7) Amerifit Brands, Bloomfield, CT; Marketing/Technical Support Specialist

Maintained the email and sales leads database. Assisted sales staff with technical questions.

8) Tech Aid, Rocky Hill, CT;

Client Site: RLW Analytics, Middletown, CT

Conducted energy conservation awareness surveys for the purpose of improving customers' savings on fuel bills and secondary responsibility.

10/93 - 3/95 Connecticut National Life Insurance, Simsbury, CT

Customer Relations Representative/Technical Support

A) Analyzed and processed new life insurance applications.

B) After 1 year, promoted to a technical support role in a Novell/Windows 3.1environment

6/92 - 10/93 Consulting Assignments

Connecticare, Farmington, CT: Computer Operations Support

Aetna Life and Casualty, Middletown, CT: Underwriting Assistant

Dunhill Temporaries, Wallingford, CT: Client Site: USCO, Naugatuck, CT

Position: Tech Support

Kelly Temps, Farmington, CT: Client Site: Focus Research, Farmington CT

Position: Marketing Support

EDUCATION: 6/84 - 6/88 Eastern Connecticut State University, Willimantic, CT

BA, Liberal Arts

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