Customer Service Representative

Itidal Nashif

** ******* *****

Franklin Park, NJ 08823

Cell: 609-***-****

*******@*****.***

Skills

• Foreign Languages: Fluency in spoken and written Arabic (12 years of formal education)

• Computer Skills: MS Word, MS PowerPoint, MS Excel, SPSS Statistical Analysis Software

Education

The College of New Jersey, Ewing, NJ, Bachelor's of Arts, May, 2010

• Major: Psychology

• GPA: 3.40

• Member: Psi Chi – The National Honor Society in Psychology

Experience

vFinance Investments, Livingston, NJ

Sales Assitant- July 2011-Present

• Work with clients to assist in account trouble-shooting .

• Ensure that all day-to-day maintenance of the office including filing, copying, and upkeeping are completed in an organized and timely manner.

• Contact clients via telephone, fax, and email to ensure that all necessary materials are being read, signed, and returned.

• Use all Microsoft Office softwares to create templates, spreadsheets, and cover letters.

Sovereign Bank, Ewing, NJ

Customer Service Representative-February, 2008-August, 2010

• Assist customers in making deposits and withdrawals and making financially sound decisions by recommending various banking products and services.

• Create a friendly environment that helped customers feel comfortable.

• Work alongside fellow co-workers in completing various banking procedures.

Internships

Noor-Ul-Iman School, Monmouth Junction, NJ

Assistant Teacher- August, 2010-July, 2011

• Assist primary teacher in educating 2nd students in learning all academic subjects.

• Ensure that all day-to-day maintenance of classroom including copying material and grading material is completed in a timely and organized manner

• Ensure material being taught is understood by all students and assist children that may need more reinforcement.

Initiatives

English as a Second Language

• During biennial summers spent in Israel and Palestine, taught English to Arabic-speaking elementary school children who had access to limited educational resources.

• Developed creative ways to help local children learn English in a fun environment.

References Available Upon Request

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