Customer Service Management
Resume:
Richard Lee Chaplin
Lugoff, South Carolina 29078
*****************@*****.***
PROFESSIONAL EXPERIENCE
Husqvarna Outdoor Products, Orangeburg, SC 2011 – 2012
Materials Planning Supervisor
Responsible for global sourcing in support of manufacturing operations.
Coordinated management reports for up to schedule tracking and part shortages.
Safeguarded part availability at all times, while maintaining minimum inventory levels.
Devoted to reduce total inventory, lean manufacturing, and maintain material within lead times.
Bose Corporation, Blythewood, SC 1996 – 2011
Continuous Improvement Coordinator (2008 – 2011)
Managed material flow development for 7 production lines that utilized one delivery route while escalating daily issues to management.
Implemented new material delivery process to expedite various components within scheduling parameters.
Directed and planned the arrival and setup for 8 new production lines while leading a team of 5 associates with the development of Kanban systems.
Designed and crafted the materials Kaizen suggestion system.
Production Planner / Scheduler (2006 – 2008)
Directly planned and scheduled supplier material for 3 automotive production lines.
Conducted extensive follow-up activity to verify material shipment and receipt from European, Asian, and North American facilities.
Reduced woofer inventory by 50 percent through aggressive JIT management of inbound San Luis and Tijuana deliveries.
Streamlined production scheduling process with organizational improvement of redesigned pull system.
Integrated Heijunka scheduling board system, which directly moved facility from push to pull and eliminated 2 hours of down time per shift.
Monitored inventory parts on hand vs. parts required and adjusted safety stock accordingly.
Assisted in implementation of engineering changes.
Materials Supervisor / New Products Coordinator (2000 – 2006)
Maintained and managed leadership of 18 to 25 direct reports.
Improved ties among contract agents for recruitment of new talent.
Lead development for increased standards of safety and performance.
United the materials team that lead to overall success with moral and customer service.
Published new training standards for safety and cross training.
Recommended continuous improvement efforts for the entire materials group.
Richard Lee Chaplin 803-***-**** Page 2
Coordinated planning of inbound and outbound new products material across 3 states and 4 countries.
Materials Associate / Second Shift Team Leader (1996 – 2000)
Strengthened materials management skills through continued crossover training.
Briefed management on warehouse issues and cross training opportunities.
Assumed coordinating control over special projects within material flow focus.
Assisted management with the establishment of the new shipping department while training at the Westborough, Massachusetts’s facility.
Perdue Farms Inc., Bridgewater, VA 1995 – 1996
Machine Operator and Lead Coordinator
Planned and formulated the second shift spice room requirements.
Coordinated the inspection process for all powered equipment.
Assisted management with the continuous improvement team.
Virginia Army National Guard, Staunton, VA 1994 – 1996
Light Infantry Grenadier
United States Navy, Barbers Point, HI 1989 – 1994
Aviation Warfare Systems Analyst
EDUCATION
Master of Business Administration
Bachelor of Science in Business Administration
Southern Wesleyan University, Central, SC
PROFESSIONAL MEMBERSHIPS
APICS
Toastmasters V.P. of Education (2010) “Sound Speakers”
Toastmasters Secretary (2009) “Sound Speakers”
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