Customer Service Sales

JOEL FERMAN

**** ******** **** ***** ******* TX, 77084

Phone: 832-***-****

*********@*******.***

OBJECTIVE

Secure employment in the drafting and design industry where I can make a significant contribution while utilizing my skills and experience.

EDUCATION

ITT Technical Institute Houston, TX

Associate of Applied Science

Computer Drafting and Designs

Expected Graduation December 2011

Current GPA 3.89

SKILLS

-Fluent in Spanish and English - Customer Service Oriented - Computer Drafting and Design Skills - Microsoft Office Suite (Word, Excel, PowerPoint, Access)

-Train new employees -AutoCAD (Mechanical drawings)

-Blue print reading -2 and 3 Dimensional Drawings

-Autodesk Revit Architecture -Photoshop

-Restaurant Management - Inventor

- Microstation - Adobe

EXPERIENCE

WELLS FARGO BANK January 2010- Present Houston, TX

Teller

Meeting and exceeding sales goals

Processing transactions accurately and timely

Following banking guidelines

Providing exceptional customer service

Profile customer needs

IBC Bank August 2008- January 2010 Katy, TX

Personal Banker

Traveled to various locations set up & conducted presentations for business development

Opened and maintain customer’s accounts

Handled customer and potential customer questions and concerns

Opened and closed the branch

Met monthly sales goals

Taco Bell August 2005- August 2008 Houston, TX

Shift Manager

Opened and closed restaurant

Handled restaurant accounting and bank deposits

Responsible for day to day operations of the restaurant

Cash handling

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