Administrative Assistant Customer Service

Heather L. Perkins

*** ***** *****

Wall, NJ ****9

Mobile: 732-***-****

E-mail: *****************@*****.***

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EDUCATION

2000 Stuart Business School Wall Township, NJ

Legal Administrative Assistant Certification

1994 Middletown High School South Middletown, NJ

High School Diploma

PROFESSIONAL EXPERIENCE

2010-Present DR. JOHN LITTLE Sea Girt, NJ

Dental Administrative Assistant

• Extensive knowledge of SoftDent, TigerView, Trojan & Smile Reminder Software.

• Meet the needs of patients by scheduling appointments, preparing payment arrangements, verifying insurance coverage and preparing new patient paperwork.

• Responsible for patient record retention.

• Frontline patient interaction during pre/post appointment process.

• Opening/Closing the office each day.

2006-2008 MAGNAFIQUE HAIR STUDIO Turnersville, NJ Receptionist (Part-time)

• Responsible for maintaining inventory of salon products.

• Provided outstanding customer service by greeting customers, scheduling and confirming appointments.

• Responsible for handling various forms of payment and financial transactions.

2000-2004 LAW OFFICES OF STEPHEN E. GERTLER Wall Township, NJ

Legal Administrative Assistant

• Responsible for preparing legal documents based upon attorney instructions.

• Answered incoming calls from clients, other attorneys and courts.

• Contacted clients, attorneys and courts to obtain information as requested by attorney.

• Transcribed dictated correspondences.

• Oversaw training of new associates with respect to firm policies and procedures.

• Responsible for the preparation, organization and storing of files.

1998-2000 WALL CHIROPRACTIC Wall Township, NJ

Receptionist/Office Assistant

• Greeted patients as they arrived for appointments and answered their questions during their visit.

• Entered patient and billing information into office computer system.

• Handled payments and scheduled follow-up appointments once session was complete.

• Answered incoming phone calls from patients.

• Completed all aspects of maintaining patient files, including pulling files for incoming patients, ensuring files were updated correctly and returning files to their storage location.

1995-1998 POLLER DENTAL Shrewsbury, NJ

Dental Assistant

• Assisted Dentist, Periodontist & Oral Surgeon during procedures.

• Responsible for taking patient x-rays and sterilizing dental instruments.

• Ensured rooms were cleaned and re-stocked after each patient visit.

1994-1998 SELECTIVE NANNY East Windsor, NJ

Nanny

• Cared for children including providing home schooling.

• Took children on educational outings and field trips.

• Created and carried out daily schedules that meet the physical and emotional needs of the children. Meet with parents on a weekly basis to discuss the following week's plans, as well as any disciplinary problems.

• Recorded any problems that occur during the week and report situations that need to be addressed by the parents.

• Oversaw playtime and schedule activities to ensure proper development of social interaction with other children.

• Effectively handled interventions between children when disagreements arose.

COMPUTER/OFFICE SKILLS

• Microsoft Outlook

• Microsoft Word

• Microsoft Excel

• Internet Explorer

• Windows XP

• Windows Vista

• Windows 7

• Type 65 WPM

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