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Chandigrah, HR, 134113, India
October 22, 2008

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Dev Kumar E-mail:-

Date of Birth : 19th Feb 1982


To give you the best with my full capability, firm determination and positive thinking and to obtain a challenging role where I can apply and enrich my knowledge and computer skills in the field of computer based application and to have a long-term faithful association with the company.


Ojas Customer Services (int. Call Center) Panchkula.


1Touch Solutions

( Int. Call Center)







Presently I am working as a Network Administrator for Ojas Customer Services Pvt Ltd for the last One an half year

Having in hand experience of total 3 years including 2 Years in Call Center/BPO/telecom - Dialer Field. And 1 years or Networking and PC hardware installation and support. Knowledge of Dialogic telephony cards,T1/E1 technologies (ISDN/CAS),IPLC ,VoIP, SQL DB and Parsec Dialer administration, campaign management for Call Centers. Installation/integration

I had worked there in TEC SUPPORT for 1 year

And Handling LAN, WAN, Dialers, & Hard Ware Trouble Shooting.

Working on Windows 2000 Domain Environment. Administration and management of Active Directory. Working on productive & Power Dialers (PARSEC & Touch Star).

Worked over Outlook Express and MS Outlook. And Trouble Shooting of Computers related problems.

Installation, Maintenance and Troubleshooting of Operating System.

Partitioning and Formatting windows System.

Installation of Window with Duel boot.

Installation and Management of Local and Network Printers.

Assigning Rights and Restrictions to users.

Configuring and Sharing Internet.

Installation of Dialer’s software soft ware on Client machines

Data uploading, Assigning Permission to Agents

Software Installation /Up gradation,

Worked as a Hardware & Networking Engineer

For 1 year on behalf of HCL.

Job Profile:

As a Customer Support Engineer. Software Installation & Hardware Repairing. Assembly of Computers, Troubleshooting of all hardware problems. Installation of all windows based OS and application software’s. Configuration of all peripherals. (Printer, Scanners, Modems etc).

Provide support to the customers over the phone as well.

Installation, Configuration & Troubleshooting of Application Software

Installation of Server based Dialer (Parsec), integration with T1, E1 (isdn/cas), /Router etc. Campaign management and configuration for. Parsec Dialer.

ACD, IVR inbound configuration..

Dialogic voice boards installation, configuration and support.E1/T1 ,isdn/cas , /VoIP multiplexing ,coding configuration etc]

SQL database installation, creations, maintenance and odbc connectivity ,in network for dialer operation

Hardware PC assembling, Server installation support, Printer peripherals installation and support

Professional Qualification

Education Qualification

(1) Two & Half Year Advanced Diploma In Computer Hardware And Networking from C.M.S Computer Institute, P.L Sharma Road Meerut

Microsoft Windows 2000 Network & Operating System essentials Implementing Microsoft Windows 2000 Professional & Server Implementing a Microsoft Windows 2000 Network Infrastructure Implementing Administering Microsoft Win 2000 Directory services Designing a Microsoft Win 2000 Directory Services Infrastructure Designing a Microsoft Win 2000 networking Services Infrastructure Designing a Microsoft Windows 2000 Migration Strategy

(2) ITI three year ITI diploma in Electronic and computers

From ST. Francis’s ITI , Mariam, Nagar Ghaziabad,

High School passed in 1999 from U.P. Board.

Inter passed in 2001 from U.P. Board

BCA FROM K.I.T University

Interests Interests Listening to Music, Dance, Movies & Traveling

Future Aim

To Obtain a position where I can utilize my creative, Technical &

Management Skills and grow in my chosen field.

Personal Profile * Extremely hardworking, honest, responsible, and prompt.

* Passion for knowledge and experience in research. •

Contact Number :-

Total Experience :- +919*********,

4 Year


Date : Dev Kumar

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