Help Desk Sypport
Resume:
KYLE CRETSINGER
Fort Worth, Texas 76133
Cell: 682-***-****
Email: ***********@*****.***
SUMMARY
Enthusiastic, detail-oriented IT Administrator with twelve years experience in the Information Technology industry. Proven ability in the following skills:
Systems Development
Hardware/Software Technology
Information Management
Networking
Training and Development
PROFESSIONAL EXPERIENCE
Blue Jean Networks - (7/09 - 8/10)
Applications Support Engineer
Time Warner Cable - (3/07 - 7/09)
Applications Support Engineer
Park Place Dealerships - (3/04 - 1/07)
IT Administrator
Affiliated Computer Services - (2/04 - 3/04)
Technical Systems Support
Solvay Engineered Polymers, Texas - (5/99 – 5/03)
Helpdesk Administrator
Microsoft Corporation, Texas - (5/98 – 4/99)
Application Support Engineer
MAJOR ACCOMPLISHMENTS
Training and Development
Evaluated support call issues which led to the development and implementation of quarterly employee training sessions thereby reducing 90% of all Tier I support calls.
Systems Development
Reduced number of calls requiring senior level support by 25% with the suggestion of a search by keyword feature added into the existing task request system enabling the support technicians to check for previously resolved recurring issues.
Analyzed request for new hardware/software system and reduced cost of project, both short and long term, by 100% through the utilization of an already existing system in an innovative way.
Information Management
Consolidated existing systems access documentation into a systematic approach to user account creation/deletion reducing the chance of access violations by 70% on all major business systems.
Networking
Maintained daily systems checks and performance monitoring of major network connections to ensure minimal possible downtime due to failure in WAN connections.
EDUCATION
Microsoft Certified Technology Specialist
Website Developer Certificate
University of Texas – Arlington, Texas
Coursework for MCSE
University of Texas – Arlington, Texas
Telecommunications
Devry Institute – Irving, Texas
Graduate, West Academy – Fort Worth, Texas
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