Customer Service Sap

Contact : James Logan

Po Box *****

Durham, NC **709

email: **********@***.***

phone: 919-***-****

Objective

To secure a challenging IT Specialist position that will utilize my accounting, finance & information systems skills and work experience.

Professional Profile

Mr. James W. Logan is an IT Specialist on the IBM Global Account. He has over 15 years of experience supporting the Integrated Supply Chain (ISC) and other various accounts (Microelectronics Division, etc.) Areas of technical experience include accounts receivable & accounts payable for inter-company cost

accounting operations and design automation applications respectively. Mr. Logan has lead projects through all phases of development, test and PPS (Post Production Support) including design, code and test (unit, system, integration, and user acceptance test). Mr. Logan’s clients have praised his knowledge of their Costing Accounting operations along with his technical experience of the development cycle.

Employer History

IBM Corporation, Reach Triangle Park, NC April 2004 - Present

IBM Global Services

Mr. Logan has managed Post Production Support (PPS) and testing activities for over 75 applications in the SAP Finance Module in support of System X cost accounting. He has led diverse IBM teams, including teams with members located in multiple geographies (India, LA, EMEA and China).

Mr. Logan has been responsible for test activities (SIT/UAT,Pre-prod,FOT/FOV), on multiple projects for IBM’s ISC systems. He worked on multiple teams and assisted new team members with current & future test methodologies.

Mr. Logan received honorable mention during the Lenovo segmentation project for his role in addressing a

$50 million dollar out of balance in their inter-company accounts.

Mr. Logan received stellar mention from the Data Migration & MTP Manager during the InfoPrint (Richo) segmentation project for his leadership on the Inventory Disposition and NA Ledger data migration.

Specific SME Lead Activities during this period were for the following financial L2 projects and PPS support : America's Direct Ship Accounting Process(DSAP), Direct Alliance Corporation (DAC) Replenishment, OEM CTO/BYO, CTO Returns, SAP 4.7 Upgrade and Convergence, and the Pay on Consumption Pilot.

In the spring of 2005, a new instance of SAP was deployed to support Lenovo independent of IBM business processing. A buy/sell model was deployed to allow Lenovo to buy from IBM between the two SAP instances. Also Lenovo deployed a Singapore financial processing enhancement for their worldwide order management except for US inventory shipping to US customers.

These projects more than doubled the support requirements of the finance team as we were supporting two customers, multiple company codes, and the interfaces between them. Some of the activities I led during the implementation and deployment of these projects were; create and execute test plans, build test cases activities and assign them to team members, identify and create test data, support SIT, UAT, Pre-prod, FOT/FOV, deployment, and PPS activities. The team also train and educated our clients. I coordinated test activities between my RTP team and India test team. In my SME lead PPS role, I was responsible for the timely resolution of manage now tickets and month-end/year-end financial closings.

Assignment History

IBM Corporation, Reach Triangle Park, NC December 1999 to April 2003

IBM Global Services

SAP Fulfillment Assignments:

Team Lead for development and PPS support of SAP bridge applications for the following Invoice Imaging Systems

-CCS - All billing and invoicing systems, including the SAP Pipes, are required to

provide financial information to the IBM's legacy accounting systems. In the US, CCS is

used by accounts receivable to review invoicing images from NA SAP Fulfillment, GIM

and legacy systems.

-OnDemand - The US requires all original invoice images in OnDemand and invoice

images created for e-Invoice to be archived for use by CSO Operations to meet IBM's record

retention requirements for business documents.

-e-Invoice (IOL) - GIM-to-IOL Filter : The purpose of the filtering is to prevent certain invoices

from being sent to Invoice On-Line (IOL). These filtering rules will be applied only to the GIM

out bound IOL image extract (GLIM Like Data File (GLDF). The input GLDF image extract is

single source and received daily from the Global Invoice Manager (GIM).

IBM Corporation, Reach Triangle Park, NC August 1998 to December 1999

IBM Global Services

ESAT Support - PCD MRP Support – IBM Argentina

Manufacturing Resource Planning (MRP) software, which automated the process of keeping a

manufacturing line supplied with materials to meet incoming orders.

Team Lead

• Development and maintenance of major components for support of PC manufacturing

. Provided guidance and technical direction to team members

• Developed team plan and assisted team members in developing individual plans

• Trained new team members

IBM Corporation, Endicott, NY 1985 to February 1995

Microelectronics Division, Electronic Design Automation (EDA), Test Design Automation (TDA)

TDA was responsible for developing and maintaining logic design automation programs that are used throughout the developing labs in the IBM corporation to design and test chips, modules, cards, boards, etc. before and during manufacturing.

Application developer - Development and maintenance of major components in a large suite of

design applications

Customer Service Representative - Received and successfully handled level 1, 2 and 3 calls from all EDA labs, Ported code (C and C++) from RISC 6000 to SUNOS and HPUX9 platforms,Developed and presented customer education systems

Team Lead - Quality Assurance - Team Lead in the EDA system test group responsible for

the qualification of applications during the total rewrite of the company's electronic design system for

migration to the workstation.

Education and Background

• SAP eAcademy Financials, self study (TFIN5e), Financial Accounting - 2010

• SAP Financial Accounting I (TFIN50), Financial Accounting I - 2009

• Virtual Team Leadership (WK258), 2008

• SAP Self Study, SAP20-50,BC400, BC430, BC420, etc., ongoing – 2003 - 2004

• SAP Academy, Atlanta, SAP Data Dictionary - 2003

• Durham Tech Community College, Computer Science - 2001

• SUNY Binghamton, Computer Science - 1992

• Broome Community College, Data processing - 1988

• University of Kentucky, Data Processing - 1984

• Honolulu Community College, Electronic Engineering -1981

Training: ABAP Dictionary, AIX, UNIX, C, porting to SUNOS and HPUX9, MVS/OS, JCL, Logic Design, Design Verification/Test Generation concepts and TestBench

Summary

Project Domain: Financial & Cost Management, Application Development etc.

SAP: SAP R/3, 6 + years FI/CO SME, IDOC, EDI, ALE, Batch Bridge Infrastructure, Local customer report development, and Change Management Process

SAP Releases : 4.5B, 4.7 and 6.0

Hardware: HP 9000, SUN, IBM, RS/6000, IBM Mainframes, PCs, Laptops

Operating Systems: UNIX, HP/UX, AIX, Linux, SUN Solaris, Windows NT, Windows 95, MS-DOS

Computer Languages: Assembly, C, HTML COBOL, Pascal, PLI, PL-SQL, Shell Script, SQL,

RDBMS: MS SQL

Development Tools: SQL WorkBench,

Applications: Microsoft Office 2000, Microsoft Office XP, SAP (FI & MM)

Training: ABAP, Cost Accounting, Team Lead

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