Customer Service Sales

Dexter Oxley

________________________________________

*** *** ****** ***** ***** Mountain, GA 30083 404 – 932 - 5625 ******.*****@*****.***

CAREER SUMMARY:

Accomplished and highly motivated United States Army veteran, with 8 years of experience in leadership and customer service roles. Possess strong interpersonal skills with ability to establish rapport at all levels. Organized and disciplined, with ability to multitask, prioritize, and achieve organizational objectives.

- AREAS OF EXPERTISE -

LEADERSHIP TEAM PLAYER PROBLEM SOLVING CUSTOMER SERVICE CARPENTRY AND MASONRY

PROFESSIONAL EXPERIENCE:

Route Manager 2009-Present

Orkin Pest Control Roswell, GA

• Devised, developed, and implemented efficiency-enhancing route schedule, enabling accommodation for larger number of clients by servicing specific areas during specific days and times.

• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

• Troubleshoot and manage customer questions and concerns by educating customer on product placement procedures, recommending additional services, and suggesting steps to resolve any infestations.

• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

• Contact prospective customers to present information and explain available services.

• Monitor customer preferences to determine focus of sales efforts.

• Meticulously inspect premises to identify infestation source and extent of damage to property, wall and roof porosity, and access to infested locations, collects identifying specimens.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Expertly manage customer accounts, and monitor activity in customer establishments for pests and insects to ensure quality, client satisfaction, and avoidance of unnecessary treatments, surveys and monitors breeding sites.

• Collects analyses and interprets data for use in reporting and recommending corrective action and for information purposes.

• Maintain exceptional rapport with employees, supervisors, and office staff to ensure services, policies, and procedures are met satisfactorily.

Engineer 2006-2009

United States Army Fort Richardson, AK

• Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.

• Create or implement security standards, policies, and procedures.

• Study specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.

• Promptly complied with supervisor’s directions, meeting organizational goals.

• Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.

• Supervise subordinate security professionals, performing activities such as training, assigning work, evaluating performance, or disciplining.

• Analyze and evaluate security operations to identify risks or opportunities for improvement.

• Monitor security policies, programs or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives.

• Ensuring the welfare of the soldiers.

• Conduct physical examinations of property to ensure compliance with security policies and regulations.

• Effective team player, expeditiously completed mission requirements.

• Conduct, support, or assist in governmental reviews, internal corporate evaluations, or assessments of the overall effectiveness of the facilities security processes.

• Assist in the performance of combat engineer missions.

First-Line Supervisor 2003-2006

Atlanta National Golf Club Alpharetta, GA

• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

• Attend company meetings to exchange product information and coordinate work activities with other departments.

• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

• Train workers in food preparation, and in service, sanitation, and safety procedures.

• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Ensured customer satisfaction by continuously checking with customers to ensure enjoyment with meal, and immediately corrected any issues promptly and accurately.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Facilities Maintenance (On Job Training) 2004-2005

Job Corps Brunswick, GA

• Established location for fence, and gathered information needed to ensure that no electrical cables or water lines were in area.

• Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.

• Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems.

• Expertly aligned posts using lines, or by sighting and verifying vertical alignment of post by using plumb bobs or spirit levels.

• Position vehicles, machinery, equipment, physical structures, and other objects for assembly or installation, using hand tools, power tools, and moving equipment.

• Demonstrated expertise discussing fencing needs with customers, providing estimates, and quoting prices.

• Adeptly measured, laid out fence lines, and marked postholes positions following instructions, drawings, or specifications.

• Successfully constructed rails for fence by sawing lumber, or cutting metal tubing for required lengths.

• Carefully stretched wire, wire mesh, or chained link fencing between post, and attached fencing to frames.

Dexter S. Oxley Page 2 ******.*****@*****.***

EDUCATION AND TRAINING:

GED, Brunswick Job Corps Center, Brunswick, GA, 2005

United States Army:

Certificate, Introductory Leadership Development Course (Honor Graduate)

Certificate, Basic Mountaineering Course, 2009

Certificate, Combat Life Saver Course, 2007

Certificate, Battle Focus Training Course, 2007

Naval Construction Training Center (Honor Graduate), 2006

Carpentry and Masonry Course (Honor Graduate), 2006

Introductory Military Training, 2006

Annual Seminars:

Equal Opportunity, Sexual Harassment Prevention, Drug and Alcohol Awareness, Suicide Prevention, Ethics

TECHNOLOGY SKILLS:

Proficient in: Intermec CN50 - Windows Mobile 6.1, Windows Embedded Handheld 6.5, Micros POS Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Works, Microsoft Outlook, Essential Client

HONORS AND AWARDS:

Army Commendation Medal

National Defense Service Medal

Global War on Terrorism Service Medal

Iraq Campaign Medal with Campaign Star

Non-Commissioned Officer Professional Development Ribbon

Army Service Ribbon

Overseas Service Ribbon

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