Customer Service Representative

KERRY-ANN CHRISTIE

**** ******* ****** ******** ** 34235 Tele: (941) 539- 8868 E-mail: ********@*****.***

JOB OBJECTIVE A career position in a progressive and creative environment that is conducive to teamwork and contributes to the successful operation of the company in general.

EDUCATION Caribbean Institute of Technology [CIT] (Jan 2002 – Nov 2002)

Diploma in Computer Programming

Montego Bay, Jamaica 1-888-CIT-TECH

Brown’s Town Community College (Sept 1998 – July 2000)

Certificate in Information Technology

St. Ann, Jamaica (876) 975–2337

TECHNICAL Programming Languages: Java, C++, C, Html, JavaScript, Visual Basic, Java Server Pages

SKILLS Operating System: MS-DOS, UNIX, Windows

Application Software: MS Word, Excel, PowerPoint

Databases: Access, SQL Server

EXPERIENCE CABLEVISION (Customer Service Representative) 11/2006 – 01/2009

Newark NJ, 07102

973-***-****

 Clarify Customer Bills, take care of Payment Issues and Billing Disputes

 Resolving Customer Issues on First Contact by Diffusing Anger and Reducing Complaints.

 Monitor Signal Strength & Level To Resolve Possible Contention Issues with Cable Channels

 Using Tools to Isolate, Diagnose, Troubleshoot and Resolve Technical Issues such as HDMI, DVI, Component, Composite, S-Video and DVR Hookups & Service Related Problems

NTT/VERIO/E-SERVICES INTERNATIONAL (Technical Support) 01/ 2003 – 06/2004

Montego Bay, Jamaica

918-***-****

 Perform Team Lead functions

 Setup & Troubleshoot E-mails Clients & Web Browsers

 Using Unix Platform to Resolve Server Side Issues with E-Commerce, Website Development & Coding

 Access & Help Customers Edit Web Pages by Modifying Coding, Using Languages like Java, Perl, PHP, and CGI Scripts

 Escalate Unresolved Issues to Upper Level Support

JAMAICA NATIONAL BUILDING SOCIETY (Customer Service/Teller) 07/2001- 12/2001

St. Ann, Jamaica

876-***-****

 Prepared Financial Statements at the end of each month

 Deal with customers complaints and queries

 Perform secretarial functions

REFERENCES Louis Natalini Cablevision 973-***-****

Khalid Wright Cablevision 973-***-****

Kennea Dyer CIT 876-***-****)

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