Customer Service Data Entry

Nadia Youssef

*** ****** ** ************, ** **844-3427 *****.**********@*****.*** 908-***-****

Healthcare billing specialist with over 20 years experience, including billing issues, resolving issues with clients and entering data into billing database. Adept at resolution of issues and determining appropriate action. Recognition for strong communication, excellent time management and mentoring skills.

EDUCATION:

June 1973 Secondary School of Commerce, Diploma

Ministry of Education, Egypt

January 1984 Garden Grove Unified School District, Data Entry, CA

SKILLS:

* Training: GLP, Compliance training, Customer Service training

* Technical: Microsoft Excel, Internet, share drive, Microsoft Outlook, Computer Data Entry

WORK EXPERIENCE:

December 1988- August 2011

Laboratory Corporation of America, Raritan, NJ

November 1997-Present Healthcare Billing Specialist

Accounts Receivable, Front End Billing

- Investigating and collecting missing patient information from specimens through communication with Healthcare Professionals( HCP).

- Maintaining detailed records of contact with HCP's as well as patient information collected in an electronic database.

- Processing patient information and submitting medical claims to Medicare, Medicaid, Workman's compensation, or insurance company for laboratory services rendered.

- Bill insurance companies, medical facilities or patient accounts.

- Checking status of claims and bills through group- wise system, eFax, and websites.

- Keeping current knowledge-base of both instate and out- of- state insurance coverage and codes.

- Achieved fast turn-around- time by regularly processing large amounts of specimens per day for medical billing purposes.

- Training and mentoring new department employees as Account Receivable Specialists.

November 96- October 97 Cytology Support, Cytology Pathology and Histology

- Accessioning Cytology Specimens: GYN and Non- GYN.

- Order Entry of patient information and results.

- Querying HCP's for necessary patient information.

- Generating and compiling patient initial as well as follow-up pathology reports for HCP's.

- Trouble-shooting and processing workload as Group Leader.

- Training Cytology Support.

December 88- October 96 Order Entry Operator, Order Entry

- Entering patient demographics.

- QC of new demographics entered into the system.

- Training Order Entry Operators.

CERTIFICATIONS:

October 2007 Raritan Valley Community College Corporate & Continuing Education, NJ

- Microsoft Excel

January 1987 Central County Regional Occupational Program, Orange County, CA

- Computer Data Entry

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