Management Quality Assurance

Shishir Suman

Mobile: 704-***-****

E-Mail: ************@***.***

Career Overview

I have almost 6 years of experience in diverse organizations, during which, I have worked on Software Quality Assurance in a number of roles and responsibilities. I have co-ordinate work across multiple teams, and geographies, interacted with senior management, and have led teams to achieve program objectives. I have a good interpersonal, communication and organizational skills with proven abilities in team management, planning, and vendor/customer relationship management. I am a fast learner, and have ability to grasp new technologies.

Professional Profile

Around 5.3 years’ experience in Software Quality Assurance in Telecom OSS-BSS Domain under Wire-line & Cable practices. Presently working with Infosys Ltd. as Technology Analyst at Charlotte, NC, USA.

Held QA Lead responsibilities, and Managed Offshore Team of 5 people from Onsite.

Currently working on Enterprise SOA Services, Message Driven Architecture, and QC Site Administration.

Expertise in QC Troubleshooting, QC Open Test Architecture & Work-flow scripting with VBScript/VBA.

Developed Automated Status Report Tool that provides Business Intelligence for better business decision-making, and cost saving of $78K annually. Client management launched it as a QA process essential org-wide.

Worked on Flow-through Provisioning, Order Management System, and Offer Management Applications.

Worked as SME on Telecom Billing Systems- ICOMS, and CSG-ACP, and one of the largest Ordering & CRM Application under CC&B portfolio of AT&T.

Demonstrated proficiency in managing the Software Testing Lifecycles from Requirements Analysis, to Test Planning & Execution, Reviews, and Production Deployment Testing, et.al.

Experienced in Issue Resolution with client, Defect Prevention activities, and Knowledge Management.

Implemented QA Processes & Test Metrics for delivery excellence, through analytics, & predictive management.

Worked for over 6 months in Shipping Industry, on-board a Merchant Navy Container vessel, across 11 cities of 8 countries in Europe, Asia, and Africa.

Organisational Experience

Infosys Ltd. Technology Analyst October 2006- Till Date

K Line Ship Management, Tokyo Tr. Marine Engineer November 2005- June 2006

Skill Set

Functional Knowledge & Testing Skills:

Analysis of Business & Functional Requirement Specifications, and review of Design.

Creation of Test Plan, having Test Strategy, QA Estimation, Resource management, & Training Plan.

Creation of Requirements Traceability Metrics to map functional requirements to High Level Test Scenarios.

Creation of Detailed Level Test cases, and conducting review sessions with teams for approval on Test Plan.

Test Environment setup, Unit Test result validation, Test Execution, and Defect Management in different Environments.

Conducting review of Test Results & Summary, and Risk assessment based on Priority.

User Acceptance Testing & support, & Review of Release notes before Production Release.

Production Deployment Testing and certification.

Review of Learning, and gap analysis.

Testing Skills

Functional & Regression Testing, SOA Testing, System Integration Testing, Smoke Testing, Sanity Testing, Production Testing

Technologies, and Softwares

QC Open Test Architecture (OTA), QC Work-flow Scripting, VBScript, VBA in Excel, SQL, Microsoft Windows® 2000/XP

Quality Processes

QC Site Administration/Troubleshooting, AT&T ExpressOne (CMMI Level 5), Defect Prevention, Test Metrics

Testing Tools & Utilities

HP Quality Center, TOAD, soapUI, Putty, Remedy System, WinSCP, XMLSpy, EditPlus, VSS, DbVisualizer6

Domain

Telecom OSS-BSS, Billing Systems- ICOMS (Convergys), ACP (CSG)

Highlights

Bravo Award for developing Automated Status Report Tool, realizing a saving of $78K in 2011.

Platina Team Award for outstanding work in Flow Through Provisioning Project in 2010.

BVA Awards- Silver Medal for success of Automated Workflow Management Framework & Tool in 2010.

IT Project Highlights

1.) Title: Enterprise SOA Services

Team Size: 6

Period/Location: Since Sep’10 (Charlotte, NC, US)

Designation: QA Team Lead

Type: SOA Testing.

Description: Testing 50+ Enterprise SOA Services based on the requirements specifications provided by the constituents of the services.

2.) Title: Message Driven Architecture (MDA)

Team Size: 2

Period/Location: Since Apr’11 (Charlotte, NC, US)

Designation: QA Team Lead

Type: Functional & Regression Testing

Description: Testing the MDA App that receives work-order XMLs from different Billing Systems, and normalizes it by application of Business Rules, and standardizations to create Common Message Format (CMF) XMLs for broadcasting it to multiple downstream consumer applications.

3.) Title: Electronic Trackable Appointments (ETA)

Team Size: 3

Period/Location: Since July’11 (Charlotte, NC, US)

Designation: QA Team Lead

Type: Functional & Regression Testing

Description: Testing of ETA App that receives work-order XMLs from various billing systems, and generates appointment notifications for the customer through three different ways- Email, IVR, and SMS.

Role in the above 3 projects: Responsible for the following:

Analysis & review of Business & Technical Requirements, interfacing systems, Billing Systems APIs, WSDL design, and XSD structures.

QA effort estimation based on complexity analysis, and prioritization of requests based on delivery timelines.

Test Plan, and Test Strategy creation.

Reporting progress of work-requests to Client Managers (QA & Program), and Offshore Team Management.

Co-ordination with off-shore team to explain the work-request, resolve the issues related to system understanding, review the detailed test cases, test results, defects, its resolutions, and the work-around approaches.

Management of Testing Artifacts in Quality Center.

Co-ordination with Support Team for analysis of issues in Production, & UAT Environments.

Conducting training, performance analysis, providing timely feedbacks, and discussing career development & progress with offshore team-members.

4.) Title: Quality Center Site Administration

Team Size: 1

Period/Location: Since Jan’11 (Charlotte, NC, US)

Type: QA & Support

Designation: QC Admin & QA Team Lead

Description: Resolution of Application issues & Upgrades on Org-wide 100+ QC projects.

Role: Responsible for the following:

Acknowledge & analyze issues reported through Remedy for Quality Center Application access.

Co-ordinate with the concerned team to work-out a resolution in adherence to the SLA.

Conduct meetings for the Workflow, and scripting related enhancements requested in the existing QC Project.

Create different reports & graphs based on requirements provided by project Teams.

Developed QA Status Report Tool using VBA & QC OTA for providing BI inputs for a QA project.

5.) Title: TCOE- Flow Through Provisioning (FTP)

Team Size: 6

Period/Location: Sep’08-Sep’10 (Pune, India)

Type: Functional, Regression, & Automated Testing

Designation: QA Tester & Offshore QA Lead

Description: A domain intensive order management workflow analysis and trouble-shooting, & it involves an automated, end-to-end validation & completion of a Digital Phone order.

Role: Responsible for the following:

Bottom-line of the status quo of testing at offshore. Daily Status report & issues communication to Onsite Team.

Analysis of the technical requirements of the enhancement/defects, & Create RTM & Test Plan in Quality Center.

Conducting Peer review meetings for Test Plan & Test cases.

Validate Unit Test Results, System & Regression Test Case Execution.

6.) Title: Retail Sales System

Team Size: 5

Period/ Location: Mar’07-Aug’08 (Pune, India)

Type: Functional & Regression Testing

Designation: QA Tester

Description: Testing of Ordering & CRM Applications (Offer Management) for Wire-line, Wireless, and HSI services for a retail business and residential customer.

Role: Responsible for the following:

Analysis of the technical requirements of the enhancement/defects, & Create RTM & Test Plan in Quality Center.

Peer-review meetings for Test Plan & Test cases.

Validate Unit Test Results, System & Regression Test Case Execution, and reporting.

Academic Projects & Trainings

Organization : Infosys Technologies Ltd., Mysore Campus

Description : Training on JAVA and Oracle. (CGPA 4.83/5)

K Line Ship Management, Tokyo

Vessel: M/V Suez Canal Bridge

Team Size: 8

Period/Location: Nov’05- Jun’06 (On-board)

Type: Planned & Breakdown maintenance of machineries on-board.

Designation: Trainee Engineer (Marine)

Description & Role: International experience in providing technical support for carrying out trade in 11 cities across 8 countries of Europe, Asia, and Africa. As a part of the Engine Team On-board ‘M/V Suez Canal Bridge’, a container vessel, I assisted my senior engineers in running and maintenance of all the machineries on-board ship. My job included both planned maintenance & breakdown maintenance of the all components of marine power plants on-board, as well as Oil and Ballast maintenance as per MARPOL & SOLAS regulations.

Education

Examination School/ College/ Institution Board/University Year Score

B.E., Marine Engineering Marine Engineering & Research Institute, Kolkata, India. Jadavpur University, Kolkata, India. 2005 76%

10+2 DAV Jawahar Vidya Mandir, Ranchi, India. C.B.S.E, New Delhi, India. 2000 86%

10 HPD Jain School, Ara, India. B.S.E.B, Bihar, India. 1998 76%

Beyond Curriculum

Academic:

• ‘Best All-round Cadet Prize’ in the Final Passing-out Parade & Graduation Ceremony at MERI, Kolkata in 2005.

• Lloyd’s Register Asia Scholarship in 2004.

• Scholar at Mensa International since 2003.

• Qualified IITJEE 2001 with AIR-4336.

Extracurricular:

• Gold Medal in WB State Kickboxing Championships 2004.

• Black Belt in Kickboxing in 2005.

Personal Details

Date of Birth : 06th July, 1983

Gender : Male

Marital Status : Single

Nationality : Indian

Address : 735 Parkaire Lane, Apt# 616, Charlotte, NC 28217

Last Update Date: Jan-30-2012

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