Service Technician

Thomas E Barnes

**** ******* **** ****** *** ***

Herndon, Virginia 20171

******@*******.*** 703-***-****

SERVICE TECHNICIAN

Synopsis

Over fifteen years of experience in the business environment. Experienced in various office equipment that enables me to provide premium support to customers. I have great personal and business ethics. Excellent analytical, planning, and communication skills to complement my technical skills. Ability to work under stress/pressure to meet deadlines and financial objectives. Capable of multi-tasking while maintaining high productivity in a fast pace team environment.

• Proven abilities in a wide range of skills, including repair on :

Canon Laser Copier: 5100,5000,4000,3900,3100,2400,1180,1150,1120,1000,950,800,700

Image Running Color: 5185,5180,3220,3200

Black and White Copiers, Faxes and Personal Computers

EXPERIENCE

Canon Business Solutions, Vienna, VA 2000-Present

Service Technician

Repair and perform preventative maintenance on black and white or color digital copiers.

Knowledge of diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures.

Escalating non-routine issues to supervisor or manager.

Maintain accurate service records information that would affect customer billings.

Maintaining current technical knowledge, certifications, and expertise on all product enhancements, technology changes, and new product introductions

Effective communication, time management, organizational, and analytical skills.

Strong teamwork and customer relations skills.

Knowledge of PC and associated software applications, and solid command of diagnostic tools.

Knowledge of service organization practices and procedures.

Electronics or similar vocational training or equivalent experience.

Short Run Company, Richmond, VA 1997-2000

Press Operator

Responsible for the offset printing of paper materials, envelopes, checks, forms, business letterhead paper.

Ability to set-up, run calculates all materials needed for each job.

Match inks and dyes to customer specifications needs.

Ability to run and operate Multi Lithe presses. As well as single and dual head color, Jet envelope, AB Dick, Heidelberg press.

Accountable for preventative maintenance on all press machines.

Thomas E. Barnes

Page 2

Xerox , Richmond, VA 1990-1997

Service Technician

Handled the fabrication of equipment modifications to upgrade systems.

Troubleshooting and repair of a wide range of Xerox machines.

Ran diagnostic and evaluated reports to resolve equipment and system failures.

Escalating non-routine issues to technical supervisor or manager.

Compiled customer service log and maintain equipment inventory.

Effective communication, time management, organizational, and analytical skills.

Strong teamwork and customer relations skills.

Knowledge of PC and associated software applications.

Familiar with the organization practices and procedures.

In house training on various machines.

EDUCATION

Canon USA Jamesburg, NJ/ Fort Worth, TX

 Certification in color laser printers and copiers

 Various In-house training programs for technical and leadership skill.

Xerox Academy, Leesburg, VA

Certification in copiers, printer and faxes.

ECPI Electronics, Richmond, VA

Successfully completed classes in schematic interpretation and basic electronics.

William Fleming High School, Roanoke, VA

Contact this candidate