Customer Service Manager

Shernise S. Seymour

**** ******* **. **** #*** • Orlando • FL 32835

Tel: 407-***-**** • E-mail: **********@*****.***

OBJECTIVE

To secure a position which gives me the opportunity to contribute to the growth and development of any organization, and which in turn, facilitates my professional and personal development.

SKILLS

Strong interpersonal skills with strengths in both verbal and written communication with excellent presentation and reporting skills

Detailed oriented with outstanding research, analytical and decision-making skills; able to work independently with little supervision

Polished organizational skills with the ability to set priorities and meet deadlines

Energetic, creative, self-motivated, reliable, team-player and fast learner, with passion for offering superior customer service

Proficient in Windows 7, Vista and XP, Microsoft Office Suite (Word, Excel, Access, Publisher) and Internet Explorer

EDUCATION

Florida Metropolitan University, Orlando FL, Graduated 2000

Bachelor of Science in Business Administration w/Honors

WORK EXPERIENCE

Scholarship Manager/Student Advisor

Ministry of Education, Youth, Sports & Culture, Turks & Caicos Islands Government 2003-2012

Provide information to students/family, Government offices regarding scholarship procedures receipt and retention of scholarships;

Review, verify and assess applications and supporting documents and instruct the scholarship secretary on the appropriate responses;

Assist in the design, establishment and maintenance of a database to capture and maintain all information pertaining to scholarship or grant recipients as well as information regarding local, regional and international institutions;

Monitor and maintain records on students’ performance, progress and expenditure

Liaise with personnel from local, regional and international institutions to facilitate the exchange of information;

Prepare documentation for the Higher Education Board meetings and attend such meetings when required;

Conduct research relating to requests made by students/family, educational institutions, government or private entities;

Counterpart Statistician

Department of Economic Planning and Statistics, Turks & Caicos Islands Government 2001-2003

Preparation and dispatching of questionnaires, acknowledge receipt of completed questionnaires and monitor and control the movement of all questionnaires;

Preparation of worksheets and spreadsheets to capture survey/questionnaire data;

The extraction of data from survey/questionnaire and financial statements;

Prepare production accounts and estimates for different sectors and forecast economic activities for those sectors;

Publish National Accounts bulletins/reports

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