Customer Service Office

Mattia Campagnano

**** ********* ****** *****, **** 330-***-**** ******.**********@*****.*** http://www.linkedin.com/in/mattiacampagnano

http://about.me/mattiacampagnano

Italian IT professional to start over his career – US permanent resident (Green Card holder)

Areas Of Expertise & Strengths Administrative work experience Customers and coworkers support experience

Microsoft Office Microsoft Outlook

Good written and oral skills

Ability to work independently within guidelines

Fast typing skill

Microsoft Excel Microsoft PowerPoint Adaptability

Creativity Problem Solving Self-starter

Multitasking

Multilingual (proficient in English, Italian mother tongue, basic Spanish) Team player and able to build relationships

Mac and PC proficient in XP, Vista. 7, 8 & OS X Lion /Snow Leopard

Hardworking

Confidential information handling Able to prioritize work and respect deadlines

Troubleshooting

Administrative and customer service skills

Technology Summary

Systems: Windows 9X/NT/2000/Vista/XP/2K3/7, Mac OS X, Linux

Databases: Ms Access, SQL

Languages:

Social Media: HTML, XHML, CSS, Java, C++, Python, PHP, JavaScript

LinkedIn

Software: MS Office, Lotus Notes, Adobe Reader, Photoshop, Crystal Reports, Virtualization tools, Remote Administration Tools, Backup Software, Help Desk software

Administrative/Clerical Experience

Italian Trade Commission – Bari, Italy (2008-2012) and Naples, Italy (2000-2008)

Administrative clerk

• Kept contacts over the phone and e-mailed back to customers interested in information concerning both food regulations /tradeshows and Italian Trade Commission services in general;

• Dealing with customers’ request for services and information concerning food products either supplying them direct or forwarding them to Italian Trade Commission abroad offices involved;

• Drafted letters, reports, PowerPoint slideshows, flyers, spreadsheets and other documents for the needs of colleagues, Bari and Naples Head Office and the main office in Rome;

• Opened, sorted and forwarded incoming e-mail for the office;

• Assured Italian food companies a worldwide web presence editing user-generated content (company profile in English, logos, products photos);

• Centralized and combined all previously scattered agency databases existing in Italian Trade Commission Bari Office. Created and maintained a standard database for each market sector, increasing database by 60% in 3 years (from 1250 to 2000 inserted companies). Located database on a Network Attached Storage unit for easy shared access. Created and maintained a mailing list for each sector database in .doc and .csv formats to act as a quick and useful support for agency staff when e-mailing circular letters to companies.

Education

Naples University – Naples, Italy, Degree in 1992

Diploma di Laurea in Economia e Commercio (Italian equivalent of MBA)

Contact this candidate