Customer Service Representative

Shannon M Kunkle

**** ******** ***** ******

Hagerstown, MD 21740 f3dg82@r.postjobfree.com Cell: 240-***-****

Dedicated customer service representative with 10+ years of experience

Areas of Expertise

Complaint Handling & Resolution

Customer Satisfaction Enhancement Call Center Environment

Data Entry CES

Communication Skills

Professional Experience

Carey International Frederick, MD 1/11 to Present

General Reservations Specialist

The reservations specialist provides positive frontline contact with the customer, determines and meets customer needs, provides customer assistance and support, and ensures that customer's reservations experience is positive.

Demonstrate an understanding of and commitment to Carey standard of excellence.

Assist customers in making reservations in a quick and timely manner with a focus on quality.

Perform multiple duties, including but not limited to: inbound calls, customer care, data entry, and confirmations.

Ability to work productively and effectively when faced with stressful situations, including maintaining effective interactions with others under stressful high paced working conditions.

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Eternal Memories Photography Dauphin, PA 7/99 to Present

Owner

Worked one on one with each customer to meet their photography needs as both the photographer and sales person. My job was to maintain quality in the product, set appointments, attend events, and take care of each customer’s needs individually.

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D & H Distribution Harrisburg, PA 3/07 - 6/07

Customer Service Representative and Sales

Handled inbound calls, for sales, customer service, returns, and inquiries. I worked hand in hand with a senior team to meet customer needs and on a deadline basis.

Education

Allentown Business School Allentown, PA 2001-2001

Earned credits towards Associate’s Degree in Management and Marketing

West Chester University West Chester, PA 2002-2002

Earned credits towards an Undeclared Major

Harrisburg Area Community College Harrisburg, PA 2007-2008

Certificate work on Photography

References Available Upon Request

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