IT Technical Analyst / Desktop Support / System Administrator

Anthony Brandon

**** *********** *** * * Brooklyn Park, MN 55443

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IT Technical Analyst / Desktop Support / System Administrator

o Creative problem solver with effective communication skills.

o Resourceful and quick learner with a strong drive to succeed.

o Experienced working at an enterprise level in a corporate environment.

o Dedicated customer support professional with a broad range of technical expertise.

Technical

Windows 7, Vista, XP, 2000

Windows Server 2003, 2000

Active Directory

Macintosh OS

PC & Server Hardware

Microsoft Office 2000-2007

Remote Desktop

DameWare

VNC

Symantec Ghost

Cisco Unity Messaging

TCP/IP Networking

VMware Workstation

SysAid Ticketing System

Symantec & McAfee Antivirus

Experience

Netview, Charlotte, NC September 2010 – November 2010

Decom Technician

o Short term assignment at US Bank decommissioning PC hardware after corporate upgrades.

Insight Global, Minneapolis, MN August 2010 – September 2010

Desktop Support Specialist

o Short term assignment at IBM providing desktop support during a corporate transition.

o Provided first level Help Desk phone and remote desktop support.

o Reimaged hard drives, upgraded hardware and performed general software updates.

TEKSystems, Edina, MN May 2010

Desktop Integration Support Technician

o Short term assignment at the Allina Hospital & clinic supporting medical staff.

o Supported Microsoft Office products.

o Performed hardware troubleshooting on PCs, printers and mobile devices.

Avertech, Plymouth, MN November 2009 – March 2010

Help Desk Analyst

o Provided IT support for Lifetime Fitness at multiple sites.

o Utilized remote access tools such as Remote Desktop and DameWare.

o Reimaged hard drives with Symantec Ghost.

o Administered a Cisco Unity Messaging System to set up new user accounts.

TEKSystems, Edina, MN September 2008 – November 2009

PC Migration Technician

o Short term assignment at Medtronic travelling to various locations to perform PC migrations.

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