Customer Service System Administrator

Rasean D. Barbour

**** ***** ****** ********, ** 23231

804-***-****

*************@*****.***

SUMMARY OF QUALIFICATIONS

• Two years of specialized Unix and Linux System Administration Experience

• Two years of Windows System Administration Experience

• 48 College Credits Towards Computer Science Degree, Virginia Wesleyan College

• Interpersonal and Team-Building Skills

• Customer Service skills

EDUCATION AND TRAINING

• 2 years at Virginia Wesleyan College, Computer Science major

• Currently working towards CompTIA Linux+ Certification

• Information Technology Training School, October 2008, United States Navy

• Administrative Tasks in Linux (206821_ENG), April 2009, United States Navy

• Securing UNIX Systems (107848_ENG), April 2009, United States Navy

• Introduction to UNIX (78920_ENG), April 2009, United States Navy

• Administering UNIX Network Services (211845_ENG), April 2009, United States Navy

• Basic Concepts of Information Technology (NKO_70073), April 2009, United States Navy

• Customizing the UNIX User Environment (80356_ENG), April 2009, United States Navy

• Linux Networking Services (221157_ENG), May 2009, United States Navy

• Linux Troubleshooting (221186_ENG), May 2009, United States Navy

• Information Assurance Awareness (DOD-IAA-V8.0), December 2009, United States Navy

EMPLOYMENT HISTORY

August 2011 - October 2011 Unix System Administrator, Tanager Inc. Woodlawn, MD

• Install and maintain the Solaris 10 Operating System in an 90 server environment

• Assist with help desk for 50 users

• Use of Rational ticketing system to input, check, and close trouble tickets.

• Check, change and add backup tapes as needed daily using Netbackup

• Add users and groups using command line

• Add, change and remove permissions via command line

October 2008- August 2010 Information Systems Technician, United States Navy, Sugar Grove, WV

• Networking: TCP/IP, DHCP, DNS, FTP, Telnet, SSH, Routers, Fiber Switches, CAT5/Coax/Fiber Optic /Ethernet cabling

• Test Equipment: Volt meters, spectrum analyzers, and modems for troubleshooting purposes.

• Operating Systems: Red Hat, Fedora, SUN Solaris, Windows Vista, XP, 2000, 98, NT System Administrator

• Worked as a part of the helpdesk team serving 80 users.

• Daily floor checks for error indicators.

• In charge of writing our on-call schedule to provide 24/7 coverage.

• Wrote 12 instructions used as a guideline for major and minor issues to include creating user accounts and the proper shutdown procedures for mission critical systems.

• Managed 150 Redhat servers to include rebuilding servers, replacing hardware, writing cron jobs, setting up RAID configurations, setting up user accounts and permissions for 80 users, as well as normal system administrator functions.

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