Customer Service Technician
Resume:
Leonard L. Relford
Houston, Texas 77023
*********@*****.***
Objective:
To obtain a career position in a progressive company as an electronic/telecommunication technician.
Summary of Qualifications:
*Expansive comprehension of schematics
*19 years experience in electronic/telecommunication field
*Experienced in installation, repair, and testing of electronic/
telecommunication equipment
*supportive team worker
*Self motivating
Education:
*University of Houston 2005-2006
*Center for Learning (SBC Communications) 1997-2004
*University of Houston 1992-1994
*Western Nevada Community College 1989-1990
*US Navy Basic Electricity and Electronics 1986-1987
*US Navy Advanced Technical Training 1986-1987
*Westbrook Senior High School 1982-1985
Relevant Experience:
*Networking: TCP/IP, ISO/OSI, IPX/SPX, Ethernet, Token Ring, FDDI, VPN,
SSH, SecureID
Languages: HTML, C++
Tools: LAN Manager, Norton Firewall, McAfee/Norton Virus Protection, Microsoft Office Suites, Front Page
*Familiar with ISO Standards
*Install, test, and repair digital and analog telecommunications equipment including, but not limited to T3, T1, DSL, CAT5 twisted pair, and radio program loops.
*Coordinate customer telecom services and maintenance with provisioning team.
*Installation and repair of T1’s and telecommunications equipment in cell towers.
Special Skills;
*Computer proficiencies include DOS, Microsoft Word, and Power Point.
*Proficient in electronic component assembly and soldering.
*Working knowledge of electro-mechanical components.
*Able to troubleshoot electronic equipment to component level.
*Highly experienced in the use of spectrum analyzers, o-scopes, multimeters, and TDRs.
*Able to interpret wiring diagrams, electronics schematics, and identify components.
*Expansive knowledge of digital/analog circuitry.
*Working knowledge of pneumatics and hydraulics.
Employment History:
06/05-Present-Self-employed-NextGenerationNetworkSolutions
*Provide remote on on-site support for customers, including support for LAN/WAN products.
*Implement company policies and procedures governing security, e-mail, internet usage, access control, and incident reports.
*Update service packs/Install programs/virus protection protocols on enterprise-level.
03/05-Present- Help Desk-Bargain Network
*Answer incoming calls to help members conduct web searches, billing concerns and all other customer service related issues.
03/97-05/04- System Technician- Southwestern Bell Telephone (SBC)
*Expansive knowledge of digital/analog circuitry
*Highly experienced in the use of spectrum analyzers, o-scopes, multimeters, and TDRs
*Computer Literate, including DOS, Microsoft Word, and Power Point.
03/96-03-97 - System Technician- Microwave Network inc.
*Proficient in electronic component assembly and soldering.
*Highly experienced in the use of spectrum analyzers, o-scopes, multimeters, and TDRs.
*Able to interpret wiring diagrams, electronics schematics, and identify components.
*Expansive comprehension of schematics.
*Expansive knowledge of digital/analog circuitry.
12/85-09/93 Aviation Electronics Tech. 2nd Class - US Navy
*Able to troubleshoot electronic equipment to component level.
*Highly experienced in the use of spectrum analyzers, o-scopes, multimeters, and TDRs.
*Able to interpret wiring diagrams, electronics schematics, and identify components.
*Expansive knowledge of digital/analog circuitry.
*Working knowledge of pneumatics and hydraulics.
Contact this candidate