Customer serivice, data entry tech

**** ***** *****

Ellenwood, GA ***** Phone 678-***-****

E-mail **********@*****.***

LaShonda Parks Reed

Functional Summary I have acquired an extensive customer service and data entry background which when coupled with training received in Medical Billing and Coding proves to be outstanding. Each qualification is exemplary and able to stand-alone based on the position received.

Experience November/1995-October/1998 Sear’s RPC

Encoder

 Responsible for processing remittance payments

 Account maintenance for customers

August/2000-December/2004 Emergency Childcare Service

Bookkeeper

 General Office duties

 Maintenance of client files

 Payment processing and appointment scheduling

Oct/2004-April/2006 Spherion

Data Entry/Customer Service

 Direct and Indirect customer service

 Nationwide Account Maintenance for Cingular Wireless employees

 Product provisioning and deployment

August/2006-July/2007 Health Screen Specialists

Patient Access Representative

 Patient Registration

 Collection of payment for services rendered

 General front office duties

May/2007-Present Grady Health System

Patient Access Representative

 Emergency room registration

 Discharge patients

 Obtain patient signatures for authorization of treatment

 Obtain insurance and demographic verification

Education April 2005/May 2006 Sanford Brown Institute

Certificate for completion of the Medical Billing/Coding Program

 Grade point average 3.80

Software Qualifications Microsoft Office Passport

Citrix Neighborhood BaseShield

COMPASS SMS Invision

OAS GOLD Intranet

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