Project Manager Customer Service

Maude OLIER BOUJU

Email: **************@*******.***

JOB OBJECTIVE

Challenging responsibilities in customer service with international perspective.

RECENT ACTIVITIES

September 2005 to present: Voluntary Community Activities

Co-founder, CLARI-KIDS, France – June 2005 until today www.clari-kids.com

In charge of finance, budget planning, subscribers’ management, web site and press relations for large events.

City Council Member, CLAIREFONTAINE CITY HALL, France – March 2008 until today

In charge of communication, sports, youths, cultural life, RFP, vendor selection.

July 2003 to September 2005: Personal and family challenges

Press Relations – July 2004 to August 2005 Press articles and interviews in 15 French and US magazines.

Sailing circumnavigation – July 2003 to July 2004 During 365 days, sailed 10 000 Nautical Milles, on 2 hulls.

PROFESSIONAL EXPERIENCE

June 1999 to May 2003: SYKES Enterprises Incorporated

Strategic Account Executive , EMEA – June 1999 to May 2003

Business development of several large accounts across EMEA region. 2002 Sales Award ($6.4M)

April 1992 to May 1999: MICROSOFT FRANCE

Outsourcing Coordinator- Partner Account Manager - December 1996 to April 1999

Outsourcing budget management and forecast ($6M in FY98, $8,3M in FY99)

Vendor selection, contract negotiation, direct vendors management, price analysis, continuous process improvements, performance monitoring, quality control, service level and contract compliance

Outsourcing & Screening Manager - November 1994 to November 1996

Building of a 40 persons team and management of the team handling 2000 calls a day

Outsourcing budget management and forecast ($4,6M in FY95, $11,4M in FY96, $8,3M in FY97)

European subsidiaries bench marking organization and participation in Outsourcing and Screening

Project Manager - June 1993 to October 1994

Fax Info Service Creation: technical information delivery via an Audiotel Fax number, and associated team management.

Software Specialist - April 1992 to May 1993

Performing technical support on Excel, including testing of localized versions, and helping marketing with product demos.

May 1990 to March 1992:

Project Manager - INTERNATIONAL LANGUAGE ENGINEERING, Boulder, CO, Jan 1992 to Mars 1992

In charge of localizing customized and localized softwares.

Systems Analyst - ADVANCED COMPUTER CONCEPTS, Rosslyn, VA, January 1991 to November 1991

Created a Systems division, responsible for technical software support and training of customers/ employees.

EDUCATION/SKILLS

• Bachelor’s Degree in Computer Science- THE GEORGE WASHINGTON UNIVERSITY, Washington D.C.: May 1991

• Baccalaureat C, (Mathematics & Physics), International School, Bethesda, MD: June 1987

• Strong experience in Microsoft Products (Excel, Word, Office)

• Fluent in two languages : English, French, some German

• Good communication, leadership, planning and organization skills

OTHER INFORMATION

• French Nationality, US Citizen, Native French speaker

• Customer oriented, pro-active, action oriented

• Ambitious, reliable, thorough, creative, assertive

• Hobbies : Traveling, Trail running, Water-Skiing, Sailing

Contact this candidate