Customer Service Sales
Resume:
Alvaton
Kentucky
Lilly van Wyk
Objective A permanent position within a thriving company, capitalizing on 10 years' success in customer service, sales, merchandising and office administration - where my skills in developing and servicing of large key accounts, business administration, direct selling, strategic planning and new business development will be fully utilized.
Professional Profile Aggressive, dynamic professional with proven background in customer service, direct sales, sales administration, merchandising and office administration. Effective communicator, able to develop comprehensive networks for continuing organization visibility and sales revenues. Natural closer with long-lasting relationships.
• Sales: Effective selling strategies, direct selling, competitive selling, replacement selling
• Relationship building, key accounts management, business case development
• Delivering “Cut-Above” Customer Service.
• Social networking.
• Self-motivated and very energetic.
Experience 2008- September 2011 Camping World Inc. Bowling green, Kentucky
Camping World Inc. is America's largest direct marketer and specialty retailer of RV and outdoor camping accessories and services.
Insurance coordinator
• Ensuring the highest levels of customer satisfaction are consistently met by listening, understanding and responding to customer inquiries.
• Improving customer retention and maximizing revenue growth opportunities in support of the company’s overall business strategy through delivery of high-quality work that exceeds the customer’s expectations
• Actively participating in the company’s marketing and business development opportunities.
• Exceeding monthly performance objectives including sales targets, call quality, and call handle time.
• Ensuring retention of existing customers by selling and promoting value-added products and services.
• Following up and communicating with specific departments for escalation and resolution of more complex problems.
• Data entry and maintaining the data base, used Oracle program
• Social networking.
• Run and updated monthly reports
2008 Hilliard Lyons Bowling green, Kentucky
Hilliard, W.L. Lyons, Inc. is one of the largest investment banking and securities brokerage firm in the United States.
Administrative Assistant
• Assume receptionist and administrative duties as requested
• Filing of all correspondence in/out, Distribute incoming mail and prepare outgoing mail including bulk mail.
• Record incoming checks and donations.
• Assist with completion of necessary reports as requested.
• Coordinates collection and preparation of financial and operations reports.
2005 –2007 Bell Canada London, ON
Bell Canada is Canada's largest communications company.
Customer Service Representative
• Delivering world-class customer service by listening, understanding and responding to customer inquiries.
• Answering existing customer and new subscriber inquiries.
• Processing account adjustment requests generated by the customer.
• Exceeding the call centers monthly performance objectives including sales targets, call quality, and call handle time.
• Troubleshooting and gathering information from customers to identify root causes of customer dissatisfaction and determine appropriate course of action.
• Ensuring retention of existing customers by selling and promoting value-added products and services.
• Following up and communicating with specific departments for escalation and resolution of more complex problems.
• Coaches and motivates team
• Positive selling coaching and tips
2002 - 2004 Consumer Impact Marketing Windsor, ON
(Representing Kraft Canada)
CIM Ltd. (Consumer Impact Marketing) is a leading provider of third party sales and marketing services across North America. CIM are a dynamic sales, merchandising, events and promotions management company.
Field Representative – Sales/Merchandising
• Provided sales and merchandising services in the following channels: Convenience, gas, grocery, drug, and mass merchandising
• Exceeded sales goals and objectives
• Negotiated and closed new sales
• Territory Management and Sales Administration.
• Arranged and directed all marketing events, and promotions
• Built customer relations and insured high level of customer service.
1996 – 1998 Braby’s Publishers Durban, SA
Braby's is the largest and longest established specialist business directory publisher in Southern Africa.
Senior Sales Representative - Advertising
• Meeting and exceeding sales quotas
• New business development.
• Negotiating and closing sales.
• Building customer relations
1995 - 1996 MR Price Durban, SA
MR Price is the number one clothing retail chain in Southern Africa.
Assistant Store Manager – Sales & Marketing
• Supervised and handled all store operations.
• Arranged and directed all marketing events.
• Built customer relations and insured high level of customer service.
• Developed In-store Customer Relations training course.
Education 1996 –1999 Natal University , Durban, South Africa
Sales & Marketing Degree
• Professional on the job training on positive selling, strategic and tactical selling, consultative selling, relationship building, leadership, negotiation and corporate sales.
1991–1994 Werda High School, Durban, SA National Senior Certificate.
Achievements Vodacom
Received Employee of the month 6 times
Achieved record targets and qualified for the VIP club
Braby’s
Promoted to Senior Sales Representative within first year
Achieved annual sales targets within 3 months
Received Most Improved Representative award during first month
MR Price
Promoted to Assistant Manager within first year
Received “RED CAP” Top Sales award
Contact this candidate