Data Entry

GILBERT ALMEDA

FUNCTIONAL SUMMARY

Software/Operating Systems:

Working knowledge of various Network Operating Systems: Novell, Microsoft.

Working knowledge of various Enterprise Applications: Messaging, Backup, Security, eMail Gateway, Call Center.

Minicomputer

Hewlett Packard 3000 - MPEXL, IBM AS/400 - OS/400

Server/Network Hardware Systems:

Hewlett Packard/Compaq, Dell, and IBM Servers.

Hewlett Packard, BayNetworks/Nortel, Cisco, Linksys, Enterasys,Visual Network, Optivity, Solarwinds, Brocade FiberSwitch; StorageTEK L40, and ADIC Tape Library; EMC SAN.

PROFESSIONAL EXPERIENCE

Grubb & Ellis Company Chicago, IL

Technical Services Assistant Manager June 2004 – Present

Regional Technical Services Supervisor January 2002 – June 2004

Senior Field Service Analyst June 1997 – January 2002

Lead Technical Services Analyst January 1997 – June 1997

Highlights:

• Instrumental in coordinating and implementing Microsoft Windows Network Operating System from Novell and MSExchange 5.5 to Exchange 2005 (4,000 users/6 servers).

• Build and design Technical Support (Helpdesk) Call Center for the Enterprise.

• Instrumental in coordinating and implementing WAN and Internet infrastructure.

• Achieved Microsoft Certified Systems Engineer Status and Cisco Certification – CCNA.

• Product Selection, Analysis, Design, and Implementation of Enterprise Security, and Storage Area Network.

• Instrumental in creating, and implementing an incentive and recognition program.

Duties:

Responsible for the analysis, testing, configuration, implementation, and management of New Technology, Wide/Local Networks, file servers, desktops, laptops and other peripherals within Windows 2003 Active Directory network. Train employees in service and technical jobs within the Information Technology Department. Develop procedures and policies for numerous technical duties and company’s acceptable use policy. Propose and execute business plans and manage area budgets. Accountable for enterprise backup and disaster recovery. Responsible for field office relocation/expansion and related technical projects. Manage IT Technical Support Analysts (Helpdesk), Network and System Engineers, and Field Analysts Personnel (Central and Western Regions).

Zellweger Analytics Lincolnshire, IL

Network Administrator September 1995 – January 1997

System Operator November 1989 – September 1995

Highlights:

• Analysis, design, and implementation of first networking system for the company.

• Migration from HP3000 to AS/400 system.

• Developed networking standards.

• Implemented company email system.

Duties:

Analyzed, Designed, Installed, Configured, Maintained and Administered the network. Maintained call processing and email system. Verified User access/security management and administration. Analyzed, designed, and programmed new/existing applications. Database file maintenance/troubleshooting.

Scotsman Industries Vernon Hills, IL

Systems Operator (3rd Shift) October 1988 – November 1989

Highlights:

• Assisted with data center relocation from Albert Lea, MN to Vernon Hills, IL.

Duties:

Installed, configured, and maintined peripheral devices (terminals, modems, printers, PC clients). Distributed daily manufacturing and accounting reports for management. User access and menu management. System backup management. Database file maintenance/troubleshooting.

EDUCATION & TRAINING

University of Illinois Chicago, IL

Roosevelt University Chicago, IL

Specialized Training:

HP3000 System Management, IBM AS/400 System Management, Netware Novell Administration, Microsoft Windows Administration, Microsoft Exchange Administration, Active Directory Administration/Management, PC Hardware Configuration and Troubleshooting, Compaq Accredited Systems Engineer Training, Microsoft Certified Professional + Internet, Microsoft Certified System Engineer, Cisco Certified Network Associate

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