DONNA M. SIMS
*****.******@*****.***
________________________________________________________________________
Objective Customer Service/Administrative Assistant
Education Castleton State College
Castleton, VT 05735
Bachelor of Arts Date of Graduation: May 2009
Major: Criminal Justice
Minor: Sociology
Summary of 5 years hands-on experience in leadership
Qualifications Key Skills: Proficient in Microsoft Excel, Microsoft Word, Microsoft Power Point, and Raiser’s Edge, Email, and Internet Explorer, general database and data entry experience
Work Style: works well under pressure, organized, follows directions, self motivated, likes to be challenged, and a team player
Professional Field Experience Rutland, VT 08/2006-12/2006
Experience 45 hours of observational experience in the Law Enforcement,
Court System, and Corrections fields
Work Experience Thrifty Car Rental S. Burlington, VT 01/26/2010-Present
Rental Sales Agent
Answer customers inquiries about renting cars
Check cars in and out of shop
Comfort Inn and Suites S. Burlington, VT 12/2007-01/2010
Housekeeper
Clean hotel rooms and public areas
Occasionally worked in laundry room
Residence Life Castleton, VT 08/2006-05/2009
Community Advisor
In charge of a residential floor of 16-34 residents
Provide crisis management
Provide conflict resolution
Serve as a leader, mentor, and college resource
Alumni-Development Office Castleton, VT 01/2006-05/2009
Work Study/Office Student
Use data program Raiser’s Edge to enter and update records
Mass mailings to alumni and friends of college
Manpower Temporary Agency S. Burlington, VT 06/2007-08/2007
Triosyn Corporation Williston, VT 06/2007-08/2007
Human Resource Assistant
Handled employee files and records
Scanned and entered all employee files onto a live database
Handled Human Resources when supervisor was gone
Answered a multi-line switchboard
Westaff Temporary Agency Burlington, VT 06/2006-08/2006
Fletcher Allen Health Care Burlington, VT 07/2006-08/2006
Human Resource Assistant
Patient Check-In/Greeter
Update patient information in database
Medical Chart Marking/Prepare charts for doctors
Velan Valve Williston, VT 06/2006-07/2006
Human Resource Assistant
Operated a multi-line switchboard
Various computer operations
Deb Shops South Burlington, VT 07/2005-04/2006
Sales Associate
Cashier-handled money
Sears and Roebuck South Burlington, VT 06/2004-06/2005
Sales Associate/Cashier
Worked directly with customers and their needs
Placed shipment out on the sales floor
Cashier-handled money
Volunteer Rutland Dismas House Rutland, VT November 2006
Experience Helped organize their annual phone-a-thon and mailed pledges
Ameri-Core Corporation August 2007, 2006
Vermont
Community Advisor Group partnered up with Ameri-Core Corporation to work on restoring an old historical site as well as gathering water chestnuts on a local lake.
Winooski Fire Department 2003-2001
On and off throughout the three years worked with the firefighters in doing local fundraisers, some of which included coin drops and car washes to raise money for the 9/11 fund.
Awards CV Starr Scholarship Recipient 2008, 2007, 2006
Outstanding Community Advisor 2006-2007
Outstanding Building Program 2008, 2007
Winooski Police Department Scholarship 2005
References Attached
Written References available upon request
List of References
Dean of Students
Castleton State College
Dennis Proulx
******.******@*********.***
Area Coordinator
Office of Residents Life
Castleton State College
Christie Wilkerson
********.*********@*********.***
Program Manager
Alumni/Development Office
Castleton State College
Elizabeth Garside
*********.*******@*********.***