Testing Customer Service

Sowjanya Tirumala

Email: ********@*****.***

SUMMARY

Over six years of extensive experience in testing Web, Client/Server and Mobile applications for large clients including Financial Institutions.

Involved in developing test plans for manual testing, developing test cases based on use cases, writing test scripts using TSL and other scripting languages, and documenting the entire testing process.

Involved in Business Functionality Testing, Load Testing, Configuration Testing, Integration Testing, System Testing, UAT testing and Regression Testing using tools like Test Director and Quality Center.

Strong Knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Experience in developing Business requirements, testing strategies and testing approaches.

Certified Tester, Foundation Level (CTFL), conducted by ASTQB

TECHNICAL SKILLS

Testing Tools Quality Center, Test Director, BugZilla, ClearCase, ClearQuest, HP Service Desk, JIRA, Primavera, Webdog and Salesforce

Languages SQL, T-Sql, , TSL, VB Script, C, C++, Java, PERL, HTML, Shell Scripting

Databases Oracle, SQL Server, MS-Access

Application Tools MS Access, Visual Basic, ASP, .Net, JAVA

Office Software MS Project, MS Office Suite (Word, Excel, Power point)

Operating System Windows, Sun Solaris, Linux

Network TCP/IP, HTTP, SMTP, FTP, LAN, WAN, Ethernet

PROFESSIONAL EXPERIENCE

SAVEOLOGY.COM, Margate FL. MAY 2011-TILL DATE

Role: QA Analyst

Saveology.com is a leading comparison shopping destination focused on a vast array of home services, including cable, satellite television, Internet, telecommunications, home security and warranties, moving services and various financial products.

Working on various E-Commerce Projects listed below:

Agent: http://agent.saveology.com

Tech Support sites: www.saveologytech.com,www.SupportSquad.com,www.Supportology.com,

www.TechieExpert.com

Dish Affiliate Sites: www.Satellitebuys.com, www.shop.acnsatellitetv2.com ,

www.dishtvoffer.com, www.satellitesales.com

Saveology Home Services Sites: www.SaveologyHomeServices.com, www.OnlineComcast.com, http://www.buytimewarnercable.com/ www.1800CableTV.com

Daily deals site: http://www.saveology.com/

Responsibilities:

Involved in the preparation of Project Test Plan which specifies testing overview, testing approach, testing strategy, roles and responsibilities.

Managing Test deliverables like test methodology, test strategy, test cases and test scripts for each project assigned and involved in documentation review.

Participated in Test Planning and in deciding the test techniques and designed the test scenarios

Involved in development of Requirements Trace ability Metrics (RTM), Software Metrics, Defect Reports, Weekly Status Reports and SQA Reports.

Involved in testing the Sales Force web sites.

Executed Test cases and performed modular testing, Interface testing, integration testing, regression testing, backend, browser compatibility, system testing and Web Testing

Involved extensively in UAT by coordinating with different Users.

Coordinating with Developers for Defect Analysis. Bug verification and giving walk through with the developer's about the open bug's status on weekly basis.

Participated and represented QA team in various cross functional meetings and discussed QA related issues with management in organization.

Verifying the order status and all the parameters in salesforce once the order is successfully placed in websites and AGENT tool.

Actively involved in building Quality Assurance ticket tracking system in salesforce

Building reports in salesforce.

Created scripts for daily website transaction in GOMEZ and SELENIUM.

Created scripts for mobile testing in GOMEZ.

Environment: O/S: Windows XP/Windows 7; S/W: Visual Studio.Net 2008, ASP.NET, C#, WCF, ADO.NET, MS SQL Server 2008, IIS 7.0, Team Foundation Server, Salesforce, GEMINI(Bug Tracking Tool)

FIDELITY NATIONAL INFORMATION SERVICES, Sunrise FL. JAN 2008-SEPT 2009

Role: QA Analyst

Fidelity National Information Services, Inc (FIS) is a leading provider of core processing for financial institutions; card issuer and transaction processing services; and outsourcing services to financial institutions and retailers.

Projects:

Card Authorization system (CAS) Balance Update - To track the balance on a card

Message Queue Message Descriptor (MQMD) - To verify the XML files processing

Buy Online(BOL) - To purchase pre-paid cards online

FileBalancing and Controls - To balance processing details between customers and FIS

Simon on Amex platform - To port Simon malls functionality to Amex

Frontend and Back-office enhancement tickets - To handle generic enhancements

Authorization Regression Testing - To regression test card authorization

Batch Processing - To activate and add value to a batch of cards

Responsibilities:

Provided QA support for different web based applications.

Coordinated different QA efforts between on- and off-site QA Analysts/Testers and developers.

Performed extensive backend testing using procedures and queries against databases.

Used JIRA for bug tracking and interacted with managers and developers for bug testing and escalation process.

Analyzed the testing requirements and developed extensive test plans for positive and negative test scenarios

Performed testing for batch processing to activate a batch of cards and to add value to the cards.

Performed extensive web-based A2A (Application to Application programming interface) application testing.

Supported QA efforts for CSA (Customer Service Application) and Talon, used by call center personnel.

Performed extensive testing for an acknowledgment processor application which is used to process acknowledgement signals between customers and FIS using XML framework and log files.

Used tools like ISO Tool and JavaScript bit mapper for data manipulation needed for Authorization testing.

Used AccessUtil for Database Server connection.

Used Primavera/Webdog for trouble tickets for some of the applications.

Performed Java Script based Regression Automated testing using Eclipse Tool.

Tested a Card creation application, used to create new cards based on the requirements.

Performed testing using Perl scripts for Auth Stress Testing.

Tested an application called Gate Keeper, used to create and edit userids and security levels needed to access Card Creation and CSA Applications.

Used MegaApp/MAX - Multiple Application Access, an internal tool used to set-up and manage client programs.

Used ClaimCard Client Configuration - Application that defines the parameters of how a client program functions. Some of the parameters include: user status, authorization strategy, and networks.

Involved in testing an application which uses MQ servers - Verified all the functionalities to send the CAS Balance Update through the MQ based XML.

Involved in testing applications to meet special requirements like OFAC.

Verified all the functionalities to send both the DAT and XML files to Customers through the automation process.

Environment: HP Service Desk, JIRA, Java, HTML, JavaScript, XML, VB, .NET, A2A Calls, Siebel, Oracle, MS SQL Server, MQ Servers, Perl, Linux, SSH.

CHOICEPOINT, INC., Boca Raton, FL AUG 2006 - DEC 2007

Role: QA Analyst

ChoicePoint is a provider of identification and credential verification services to businesses, government agencies and non-profit organizations. ChoicePoint, among other things, collects, maintains, and distributes consumers' personally identifiable information.

Projects:

Per Seat Pricing - To prevent users from opening multiple sessions in same product/application at the same time.

Public Disclaimer - To display Disclaimer on all the pages of all the products as per the legal requirements mandated by State and US Governments.

Faces of the Nation - To provide different search options to get different reports on an individual

Drivers of the Nation - To provide different search options to get different reports on an individual driving details.

Siebel Upgrade - To upgrade CRM application from old Siebel version to new Siebel version

FBI-D&B Business Information Reports - To remove some of the search options and add new ones as mandated by FBI - D&B

Minnesota Law - To implement SSN display restrictions as per new MN Law.

.Net - To upgrade apps from VB to .NET

Disaster Recovery - To relocate half of the Data Center to geographically separate location.

Responsibilities:

Provided support for multiple QA efforts for different web-based applications/projects.

Handled the team lead responsibilities for multiple projects in coordinating QA efforts and attending meetings to collect the requirements, developing test plans and performing the testing.

Created test documentation, test scenarios, test plans, and test scripts.

Executed tests, wrote test reports, and participated in daily status meetings with developers, and test team members.

Developed test plans in Quality Center and used Test lab extensively to track testing process and bug reporting.

Involved in meetings with Business Analysts, Product Management, Development community to collect critical requirements as per State and US Government Laws and implemented complex rules in developing test plans as most of the products display sensitive personal information.

Extensively used tools like TOAD and Query Analyzer to access data from Oracle and MS SQLServer databases. Performed several database operations like updates, inserts as required during different stages of some of the test plans.

Coordinated and performed Integration Testing, involving UAT team in the Service Center department.

Involved in identifying several sev1 and sev2 issues and coordinated raising corresponding bugs as needed.

Verified the fixes for several bugs in QA, Integration and Production and tracked them using Mercury tools and Bugzilla.

Developed and submitted Test Summary Reports to managers at the end of successful completion of each project.

Involved in developing test plans to include procedures to verify billing logging and feetracking information for royalty payments for the usage of the vendor data.

Extensively used internal QA Siebel CRM application to create accounts, create ids, generate passwords, attach business types to ids in order to setup access environment similar to production.

Performed requirements analysis, definition of test scenarios, creating test documentation for integration, and user acceptance testing.

Extensively used HP Open View Service Desk for the promotion of bug fixes and cycle releases to Integration and Production.

Worked with Configuration Management, Product Management and Command Center monitoring teams to tackle with day-to-day QA activities.

Environment: Quality Center, Text Director, HP Service Desk, Bugzilla, Java, C++, HTML, JavaScript, XML, VB, .NET, Siebel, Oracle, MS SQLServer

HARRIS CORPORATION/UNISYS, Melbourne, FL AUG 2005 - JUL 2006

Role: QA Tester/Test Engineer

Project: 2010 US Census Field Data Collection Automation (FDCA) for US Census Bureau

FDCA is a system to automate the process of collecting field data by enumerators for 2010 US Census calculations. It comprises main modules like Mobile Computing Environment (MCE), Office Computing Environment (OCE) and associated Telecommunications.

Responsibilities:

Defined test case functional categories like MCE Enumerator, MCE Crew Leader, Encryption, OCE, FOMC, Cell Phone etc.

Defined test case naming conventions and test case templates for the different testing strategies.

Defined the test case groups like Validation of Functionality, Performance Metrics Gathering, Security Control Measures, Usability Measures, and Prototype Evaluation Daily Output Files.

Developed several test cases and test scripts based on existing Use Cases.

Identified several bugs and issues by performing manual testing.

Interacted with developers and other team members for bug fixes.

Participated in planning and meetings for different Drops of the Test procedures.

Documented and maintained issues log to track bugs using Clear Case and Clear Quest.

Conducted Functionality, Security, System and Regression Testing during the various phases of application development.

Wrote SQL Statements to extract Data from Tables and to verify the output Data of the reports.

Actively participated in enhancement meetings.

Executing prototype and production integration and test procedures, documenting and updating integration and test procedures and coordinating testing issues between development and test.

Environment: Java, C++, HTML, JavaScript, Jdk1.3, Oracle9i, XML, ClearCase, Clearest

COMMONWEALTH OF KENTUCKY, Frankfort, KY SEP 2003 - JUN 2005

Role: QA Tester

Projects:

EKOS (Employee Kentucky Operating System) - For general public to register for State sponsored programs to upgrade skills, to get jobs.

CMS (Case Management System) - For Statewide counselors to manage cases related to Vocational Rehabilitation, Blind and Handicapped. The application is developed using Centura and Oracle.

Responsibilities:

Analyzed System Specification and developed test plan for testing the System.

Interacted with end users to obtain specific system requirements.

Developed test cases and test scripts for Functionality, Security and Regression Testing.

Performed the White Box and Black Box testing for functionality and structural flow of an application code.

Conducted Functionality, Security, Performance and Regression Testing during the various phases of application development.

Performed Positive and Negative testing for system validations.

Identifying several bugs and issues by performing manual testing.

Used Test Director for maintaining the scripts, testing process and bugs.

Created test reports after completing the all tests.

Interacting with developers and other team members for bug fixes.

Involved in developing and testing for the Synchronization application and Web application.

Testing the application at unit level, module level and system level for the quality of the software, collecting the data from the central system to validate the test cases.

Developed SQL statements to extract data from tables and to verify the output data of the reports.

Actively participated in bug fixes and enhancements in testing process.

Worked on developing an Automated Testing process.

Assisted in developing Test cases and Test scripts for Stress and Performance Testing.

Performed Functionality, Regression, Integration and Compatibility Testing.

Also executed various SQL Queries to perform the backend testing.

Environment: HTML, JavaScript, Jdk1.3, Oracle9i/8i, XML, Python, Centura, Winrunner7.5, Loadrunner7.6 and Test Director 7.x

EDUCATION

Masters

Padmavathi Mahila University, Tirupati, AP, India

Bachelors

Nagarjuna University, Chirala, AP, India

CERTIFICATIONS/TRAINING & AWARDS

Certified Tester, Foundation Level (CTFL), conducted by ASTQB

FOCUS award, awarded by ChoicePoint, Inc.

Attended Training in Automated Testing using Mercury Tools, conducted by Rite Pros, Inc., Chicago

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