Customer Service Project

MICHELLE QUILLIN

**** **** **. #** ****, CA ***** 714-***-**** *********@*****.***

OBJECTIVE

To obtain a position where I can contribute my valuable experience, reliability, and commitment to quality for the benefit of the company.

SKILLS & QUALIFICATIONS

•Effective written and verbal communication skills

•Organized with administrative skills

•Works well independently or on a cooperative team

•Responsible and punctual

•Excellent customer service abilities

•Works well under pressure

PROFESSIONAL EXPERIENCE

Sunwest Electric, Inc., Anaheim, CA 12/05 – 06/09

Project Engineer

•Served as the assistant to three project managers, scheduling meetings and corresponding with customers on their behalf

•Provided excellent customer service by accurately quoting electrical plans and work to be performed

•Acted as receptionist answering phones and ensuring shipments were delivered promptly

•Interacted with city planners regarding electrical permits anddelivered permits to job sites

Spidell Publishing, Anaheim, CA 03/05 – 10/05

Customer Service Agent

•Efficiently answered telephones, faxed and copied documents as needed, and completed all filing

•Interacted with customers and took orders for tax seminars, entering them into the computer

•Prepared new customer files and ensured all documents were securely stored and organized

•Ensured customer satisfaction in all interactions, increasing customer loyalty

Eagle Roofing Products, Rialto, CA 02/03 – 03/05

Customer Service Representative

•Interacted with customers and took orders for roofing tiles, entering them into the computer

•Prepared new customer files and ensured all documents were securely stored and organized

•Shipped roofing tiles to customers, ensuring customers were pleased with the product and following up with them after the sale to maintain the relationship and build loyalty

•Efficiently answered telephones, faxed and copied documents as needed, and completed all filing

Suncal Companies, Anaheim, CA 01/00 – 04/02

Project Assistant

•Administrative duties such as typing letters from dictation,filing, copying, setting up travel reservations for project managers

•Assisted in writing up contracts and worked with city government on licenses

•Inventoried and ordered office supplies promptly and efficiently

EDUCATION

Everest College, City of Industry, CA 08/09 – 07/11

•Associate’s Degree – Criminal Justice

References available upon request.

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