Customer Service Agent
Resume:
Quentin Aiken
Charlotte
NC
28208
United States
********@*****.***
Professional Experience
Microtel Inn
Charlotte
NC
United States
Night Auditor
May 2010
August 2010
* Greet, register, and assign rooms to guests of hotels or motels.
* Perform bookkeeping activities, such as balancing accounts and
conducting nightly audits.
* Issue room keys and escort instructions to bellhops.
* Keep records of room availability and guests' accounts, manually or
using computers.
* Record guest comments or complaints, referring customers to
managers as necessary.
* Make and confirm reservations.
* Post charges, such those for rooms, food, liquor, or telephone
calls, to ledgers manually or by using computers.
Central Parking Systems
Charlotte
NC
United States
Enforcement Agent
August 2005
April 2010
* Respond to and make radio dispatch calls regarding parking
violations and complaints.
* Write warnings and citations for illegally parked vehicles.
* Investigate and answer complaints regarding contested parking
citations, determining their validity and routing them
appropriately.
* Train new or temporary staff.
* Patrol an assigned area by vehicle or on foot to ensure public
compliance with existing parking ordinance.
* Identify vehicles in violation of parking codes, checking with
dispatchers when necessary to confirm identities or to determine
whether vehicles need to be booted or towed.
Holiday Inn
Charlotte
NC
United States
Night Auditor
March 2003
February 2006
* Prepare detailed reports on audit findings.
* Make and confirm reservations.
* Compute bills, collect payments, and make change for guests.
* Post charges, such those for rooms, food, liquor, or telephone
calls, to ledgers manually or by using computers.
* Perform bookkeeping activities, such as balancing accounts and
conducting nightly audits.
* Greet, register, and assign rooms to guests of hotels or motels.
Education
Central Piedmont Community College
Charlotte
NC
United States
* Human Services Technology
Additional Skills
* Spreadsheet software -- Microsoft Excel; Spreadsheet software
* Desktop computers -- Desktop computers
* Data base user interface and query software -- Microsoft Access
* Digital Telephones -- Wireless telephone systems
* Electronic mail software -- Astute Solutions PowerCenter; IBM Lotus
Notes; Microsoft Outlook
Contact this candidate